Administration, Office Assistant & Customer Service

About us

PowerSmart Solutions(T) is a leading organisation committed to delivering exceptional service and support to our clients. We pride ourselves on maintaining a professional, collaborative workplace where our team members are valued and supported in their career development. Our mission is to provide outstanding administrative and customer service excellence across all operations.

About the role

We are seeking a dedicated Administration, Office Assistant & Customer Service professional to join our team in Yatala, QLD on a full-time basis. This is a multifaceted role that serves as a vital link between our clients and our internal operations. You will be responsible for managing administrative tasks, providing comprehensive office support, and delivering exceptional customer service that reflects our commitment to excellence. This position plays a key role in ensuring smooth day-to-day operations and maintaining strong client relationships.

What you'll be doing

• Managing administrative tasks including scheduling, correspondence, and document preparation

• Providing comprehensive office support to ensure efficient daily operations

• Answering and directing telephone and email enquiries with professionalism and courtesy

• Maintaining organised electronic filing systems and managing databases

• Processing invoices, purchase orders, and other financial documentation

• Liaising between clients, staff, and external organisations to facilitate communication

• Assisting with data entry and maintaining accurate records

• Supporting the coordination of meetings, events, and appointments

• Providing prompt and professional customer service to resolve client queries and concerns

What we're looking for

• Proven experience in an administration, office support, or customer service role

• Excellent organisational and time management skills with the ability to prioritise multiple tasks

• Strong communication abilities, both written and verbal

• Proficiency with Microsoft Office applications (Word, Excel)

• Professional telephone manner and customer service experience

• Attention to detail and accuracy in all work completed

• Ability to work independently and as part of a collaborative team

• Reliable and punctual with a commitment to high standards

• Problem-solving mindset with a proactive approach to challenges

• Discretion and professionalism when handling sensitive information

• Preferred: Experience with relevant industry-specific software or databases

• Preferred: Previous experience in a sales or client-focused administration role

What we offer

PowerSmart Solutions(T) is committed to supporting the wellbeing and professional development of our team. We offer a range of benefits including opportunities for career advancement, ongoing training and development to enhance your skills, and a supportive workplace culture where your contributions are recognised and valued. We provide competitive remuneration and a professional work environment that encourages collaboration and excellence. We are committed to fostering an inclusive workplace and welcome applications from all qualified candidates.

If you believe you are the ideal candidate for this position and are ready to make a positive impact within our team, we encourage you to apply now with your CV and a covering letter outlining your relevant experience and why you are interested in joining PowerSmart Solutions(T).