Administration Officer

About us

Tennant Creek Women's Refuge is a dedicated support organisation committed to providing safe accommodation, counselling, and comprehensive services to women and children experiencing domestic and family violence in the Tennant Creek community. Our mission is to empower women, foster independence, and create a safe environment where individuals can rebuild their lives. We work collaboratively with local communities, government agencies, and support services to address the complex needs of those we serve. Our team is driven by compassion, professionalism, and a commitment to making a tangible difference in the lives of vulnerable women and children.

About the role

We are seeking a dedicated Administration Officer to join Tennant Creek Women's Refuge on a full-time basis in Tennant Creek, NT 0860. This is a crucial support role that underpins the smooth and efficient operation of our refuge. As Administration Officer, you will be the organisational backbone of our service, ensuring that administrative processes, communications, and systems run seamlessly so that our frontline staff can focus on delivering critical support to vulnerable women and children. This role is essential to our mission and will have a direct impact on the quality of services we provide to our clients.

Key responsibilities

• Managing general office administration, including scheduling appointments, maintaining records, and coordinating communications with clients and external stakeholders

• Providing reception and front-of-house support, answering enquiries, greeting visitors, and directing them appropriately

• Maintaining confidential client records in accordance with privacy legislation and organisational policies

• Processing financial transactions, managing invoices, reconciling accounts, and maintaining financial documentation

• Coordinating administrative scheduling, including register updating and resource allocation

• Preparing reports, correspondence, and other documentation as required by management and government bodies

• Managing office supplies inventory and placing orders as needed to ensure smooth daily operations

• Providing administrative support for events, training sessions, and community engagement activities

• Assisting with data entry and database management to maintain accurate organisational records

• Supporting compliance with statutory requirements and organisational policies, including mandatory reporting obligations

What we're looking for

• Proven experience in an administration or office management role, preferably in a community service, health, or not-for-profit organisation

• Strong organisational and time management skills with the ability to juggle multiple priorities and meet deadlines

• Excellent written and verbal communication skills with professional presentation

• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and comfort learning new software systems

• Sound knowledge of privacy legislation and confidentiality protocols, with demonstrated commitment to maintaining client confidentiality

• Ability to work compassionately and respectfully with vulnerable people, including women and children experiencing trauma

• Strong attention to detail and accuracy in record-keeping and data management

• Demonstrated ability to work both independently and as part of a supportive team

• Understanding of or willingness to learn about domestic and family violence support services

• Current working with children check or willingness to obtain one prior to commencement

• Reliability and professional demeanour in a sensitive working environment

• Preferred: Certificate III or IV in Business Administration or equivalent qualification

What we offer

We are committed to supporting the wellbeing and professional development of our staff. At Tennant Creek Women's Refuge, we offer a range of benefits including opportunities for professional training and development to enhance your skills in community service delivery. We foster a collaborative, supportive workplace culture where your contribution is valued and recognised. We provide access to employee assistance programmes and support services to promote your mental health and wellbeing. As a full-time employee, you will receive competitive remuneration, superannuation contributions, and leave entitlements in accordance with award standards. We are committed to creating an inclusive workplace that celebrates diversity and provides flexibility where possible to support work-life balance. We welcome conversations about how we can support you in this role and encourage you to discuss any adjustments or additional support you may require.

Apply now

If you are passionate about supporting women and children in crisis and have strong administrative skills, we would like to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining Tennant Creek Women's Refuge. For further information about this position, please contact us directly.