ICT Support Officer

• Contract assignment, with a strong potential for extension 
  

• Competitive Rate & High-Impact Role
  

• Current Baseline clearance is preferred
  

Our client is a Federal Government organisation who are seeking an experienced ICT Support Officer to join their team in Canberra.

Key Responsibilities:

• Provide frontline ICT support for hardware, software, network, account and device-related issues, including triaging, resolving and escalating service requests and incidents.
  

• Administer user accounts, systems, devices, software and ICT asset records, while supporting equipment deployments, upgrades, testing and implementation activities.
  

• Prepare ICT procedures, user guides and knowledge articles, liaise with staff and service providers, and contribute to cyber security controls, patching, access management and continuous improvement.
  

Selection Criteria:

• Demonstrated experience providing responsive ICT support within an Australian Government/Commonwealth environment, including troubleshooting technical issues, supporting users and maintaining ICT systems in Microsoft on-premises and cloud environments.
  

• Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions and make recommendations that improve systems, processes and user outcomes.
  

• Strong communication and stakeholder management skills, with the ability to support technical and non-technical users, manage competing priorities, meet deadlines and work collaboratively while following ICT security and governance requirements.
  

• Experience with Active Directory (on-premises and Azure AD/Entra ID) and understanding of ITIL principles will be highly regarded.
  

On offer is a contract assignment with potential for extension, with a requirement to be onsite in Canberra, and a highly competitive hourly rate. The successful candidate will be required to work 37.5 hours per week, Monday to Friday.

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