Carer Services Manager

Our Story: 

Creating Links is a leading not-for-profit multicultural community service provider, that is dedicated to delivering the highest quality of standards and service across South-West Sydney and the Greater Sydney region. Garnering a deep and rich history of more than 50 years, we understand the importance of culture and community. Today, we have grown to provide Disability services, Foster Care, Child & Family services, and Financial Wellbeing. We are committed to delivering a holistic person-centered approach combined with a strong passion and focus on providing quality support and service excellence. 

Why You’ll Love Working With Us

• 🌏 Inclusive Culture – Work in a team that values diversity and genuine collaboration.
• 💰 Salary Packaging – Maximise your take-home pay with generous salary packaging (up to $15,900 pa) and a $2,650 meals & entertainment card.
• 📚 Grow Your Skills – Access internal and external training to support your professional development.
• 💙 Wellbeing Support – Employee Assistance Program for you and your family.
• 💡 Make an Impact – Be part of a trusted community organisation that listens, innovates, and strives for better outcomes every day.
• 🛍️ Rewards Shopping Discount – perks on over 500 retailers, thousands saved every year. 
• 🚗Novated Lease – Novated Lease Tax Benefits 

The Carer Services Manager leads the recruitment, assessment, authorisation, training, and ongoing support of foster carers within the Permanency Support Program. The role ensures carers are well supported, meet compliance requirements, and provide safe, high-quality care for children and young people. Working within a trauma-informed, child-centred and culturally responsive framework, the Carer Services Manager oversees practice quality, governance, audits, and compliance to support stable placements and positive long-term outcomes for children and young people.

Key Responsibilities

• Carer Services Leadership, Supervision & Practice Governance

• Carer Assessment, Authorisation & Compliance

• Carer Support, Development & Retention

• Training, Capacity Building & Recruitment Support

• Placement Matching Support & Collaboration

• Risk, Safety & Child Protection Compliance

• Quality, Accreditation & Continuous Improvement

• Collaboration & Stakeholder Engagement

• Operational & Administrative Responsibilities

Key Skills, Experience and Qualifications

• Degree level qualifications in social work, psychology, social sciences, or related field.
• Minimum 5 years’ experience in OOHC or statutory child protection casework.
• Demonstrated experience in carer support and carer assessment
• Demonstrated experience supervising staff and leading casework practice.
• Strong understanding of trauma, attachment, child development, therapeutic care, and permanency planning.
• High‑level written communication skills, including report writing and analysis.
• Ability to manage complex cases, competing deadlines, and high‑risk situations.

Key Knowledge Areas

• Sound knowledge of the Children’s Guardian Act 2019
• Sound knowledge of the Care Regulation 2022
• Sound knowledge of the Children and Young Persons (Care and Protection) Act 1998
• Sound knowledge of the National Principles for Child Safe Organisations
• Sound knowledge of the NSW OOHC Code of Practice
• Sound knowledge of safeguarding risk assessment and risk management principles.

Additional Requirements

• Current NSW Working with Children Check.
• Current Criminal History Check.
• Current NSW Driver’s Licence and Comprehensively Insured Vehicle
• Ability to work flexible hours, including evenings and weekends.
• Ability to participate in an after‑hours on‑call roster as required.
• Willingness to travel long distances as required.