Customer Support Specialist

About SIX 

SIX is Australia’s first trading platform built for ethical investors. We combine ethical share trading with shareholder activism. SIX makes it easy for people to build an ethical share portfolio, as well as join shareholder activism campaigns to make big changes at Australia's biggest companies. We're building SIX to be the one-stop-shop for ethical investing. We're looking for the next person to join our small but mighty team.

About the role

We have an opportunity for someone to join SIX’s customer support team as we build out the customer support function. 

As SIX is a small team, we have the benefit of being able to provide service that is both fast, personable and adaptable to our customers. In an increasingly disconnected world, we want to prioritize service that is unique to our size and our position within the industry, prioritising people first customer support and connection with our customers across our various channels (this means no AI chatbots).

The role will include:

• Responding to customers via email and messenger
• Outbound call campaigns 
• Providing service to both individual retail clients and financial advisers
• Maintaining and building out customer resources and FAQs
• Ensuring that customer feedback is captured and shared with the Product team

This role is part time (3 or 4 days preferred) and reports to the Customer and Product Ops Manager. 

About our customers 

SIX’s customers range between first time investors placing their first trades to experienced Financial Advisers investing on behalf of their clients. This requires being able to cater to a range of different customer needs including the ability to tailor communication to different types of people with different levels of financial literacy.  

About you

We’re looking for someone passionate about providing personalised customer service that aligns with SIX’s purpose of building a platform for ethical investors. 

Skills we expect you to have

• Interest in providing people first customer service 
• Excellent written communication skills
• Confident speaking with customers on the phone and occasionally in person
• Ability to manage time effectively 
• Familiar with customer support tools such as intercom 
• Strong problem solving skills 
• Ability to work independently 
• Strong conflict resolution skills and ability to manage customers when things go wrong
• At least 2 years previous experience in customer facing roles 

Nice to have

• Experience working in financial services
• Compliant in RG146 (Generic Knowledge) 
• Knowledge of ethical investing and shareholder activism
• Experience working in start ups/small team environments

For those that don’t meet all criteria, please apply anyway as we provide any necessary compliance training.

Things you'll love about working at SIX

• Our genuinely flexible working environment with flexible start and finish times and hybrid working arrangements
• The chance to be a part of real-world impact
• The ability to participate in our Employee Share Scheme
• Getting to work closely with and learn from SIX's founder and founding team members

next steps

To submit your application, please click ‘Apply Now’ by the closing date.

We are an equal opportunity employer and are committed to prioritising diversity, access and inclusion within our workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds and members of the LGBTQIA+ community.