Senior Community Stakeholder Manager

Working closely with project, construction and client teams, you will lead the coordination of stakeholder engagement activities, oversee communications and reporting, manage stakeholder issues and risks, and ensure contractual and client requirements are met.  Enjoy a 5/2 roster with a 10% uplift while working onsite on our metro projects, providing an attractive opportunity to join a major infrastructure project close to home

To be considered for this position you will possess the following:

• Demonstrated experience working on Main Roads WA, State Government or other major infrastructure projects
• Significant experience in community and stakeholder engagement, communications, community relations or a similar role on complex projects
• Demonstrated experience developing and implementing stakeholder engagement and communication plans
• Strong written and verbal communication skills, including the ability to prepare correspondence, notifications, reports and presentations
• Proven ability to build and maintain relationships with community members, businesses, government agencies, clients and project teams
• Demonstrated experience managing stakeholder enquiries, complaints, claims, issues and commitments through to resolution
• Ability to identify stakeholder risks, develop practical mitigation strategies and provide timely advice to project teams
• Strong understanding of contractual and client requirements relating to community and stakeholder engagement
• Strong organisational skills and the ability to manage competing priorities and deadlines
• Demonstrated experience working collaboratively with multidisciplinary project and construction teams
• Understanding of community engagement principles and frameworks, including IAP2
• Experience using stakeholder management databases, CRM systems or engagement tracking tools
• Experience working with Aboriginal stakeholders, Traditional Owners and culturally significant stakeholder groups is desirable
• Experience with Adobe Creative Suite, Canva, InDesign or similar communication tools is desirable

Responsible for but not limited to:

• Develop, implement and regularly review the Community and Stakeholder Engagement Plan
• Ensure contractual, regulatory and client community and stakeholder engagement requirements are understood and met across the project
• Represent the Community and Stakeholder Engagement function at project, client and stakeholder meetings and provide advice on engagement issues and project risks
• Lead and coordinate stakeholder engagement activities across planning, construction and completion phases
• Develop and maintain strong relationships with residents, businesses, landowners, community groups, local governments, road users and other stakeholders
• Coordinate stakeholder meetings, consultations, site visits, community information sessions, public displays, workshops and stakeholder briefings
• Establish and manage stakeholder reference groups and community forums where required under project contracts
• Lead the management of community enquiries, complaints, claims and stakeholder issues through to resolution
• Identify emerging stakeholder issues, community concerns and reputational risks and provide timely advice and recommendations to the project team
• Ensure stakeholder commitments, actions, response timeframes and engagement records are accurately tracked and maintained
• Lead the development, review and approval of community and stakeholder communications including construction notifications, newsletters, fact sheets, FAQs and project correspondence
• Work with construction teams to ensure communications accurately reflect project activities, impacts, mitigations and timeframes
• Coordinate project events, site tours, stakeholder briefings, community initiatives and project promotion activities
• Monitor stakeholder sentiment, engagement performance and contractual requirements and provide regular reporting through project dashboards and weekly, monthly and quarterly reports
• Support and develop project team understanding of community and stakeholder requirements, including appropriate behaviours when engaging with members of the public
• Work collaboratively with the Aboriginal Engagement Coordinator to support appropriate engagement with Traditional Owners and culturally significant stakeholder groups

What’s on offer with NRW:

• Excellent rates, conditions and benefits
• Long term employment prospects
• Referral bonus program – earn $3k for a successful referral
• Competitive salary and career opportunities
• A culture driven organisation, be a part of a great crew
• Multiple company benefits including - income protection insurance / Employee Assistance Program (EAP) / discounted private health insurance / paid parental leave / salary sacrifice options & novated leases available
• Enjoy employee discounts with exclusive deals for groceries, entertainment, fuel vouchers, incredible savings on tech products and so much more - there are over 450 retailers offering amazing deals through our new benefits platform

About Us:

NRW Civil & Mining is proud to be one of the leading civil and mining contractors in the Australian resources and infrastructure sectors. Our ongoing success is a direct consequence of the commitment we make to our clients, people, and the communities in which we operate.

With over 30 years’ experience as a civil and mining contractor, we have become a partner of choice for many of Australia’s leading resource companies nationwide. Our positive safety culture has resulted in a leading safety record and strong ties with local communities have been established through training programmes, employment, subcontracting and partnering opportunities.

NRW is an Equal Opportunity Employer and we strongly support diversity in our workforce. Applicants from a wide sector of the community including women and Indigenous cultures are encouraged to apply

If you would like to be part of the high performing NRW team, APPLY NOW.