SESLHD- Casual Switchboard Operator- Southern Sector

Provide quality customer service to patients, employees and members of the public, ensuring a respectful and helpful response is provided to all face-to-face and telephone enquiries, facilitating timely access to people and services and supporting a positive opinion of the health service. To be responsible for the day to day running and operation of Telecommunication services incorporating PABX/VoIP/Spectralink telephone services, MIE (Message Integration Engine) and Paging services. 

1. Proven customer service skills.
2. Proven organisational skills and ability to work with limited supervision.
3. Demonstrated effective communication and interpersonal skills.
4. Proven ability to work as part of a team and in a busy environment.
5. Proven ability to operate a busy switchboard in a call centre environment
6. Ability to work a 24 hour 7 days a week roster.

Need more information? 
  1) Click here for the Position Description and SESLHD Expected Standards
  2) Find out more about applying for this position
For role related queries or questions contact Katy Martin on ***********@health.nsw.gov.au

Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.

Reasonable Adjustments

NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email ***************@health.nsw.gov.au and let us know. 

Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required. 

Information For Applicants

• An eligibility list may be created for future vacancies
• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
• Applicants will be assessed against the essential requirements and selection criteria contained within the position description
• Recommended applicants will be reviewed for compliance with NSW Health policy directive Occupational Assessment, Screening and Vaccination against Specific Diseases for all positions prior to offer
• We do have an Aboriginal Workforce Team that can also provide support (***************@health.nsw.gov.au) and for additional information please visit our Stepping Up Website