Field Service Technician

About us

SITECH Construction Systems is the Trimble Heavy Construction distributors for the Eastern and Central Australia. Trimble offers a range of GNSS and UTS machine control systems to suit graders, excavators, dozers, scrapers, compactors and more. Trimble machine control systems provide guidance to the operator to comply with a 3D model in civil construction and mining.

About the role

Based in Townsville with extensive customer visits, this role is a hybrid technical position combining field installation and commissioning of Trimble technology with high-level product support and customer training. It is ideal for a trade-qualified individual with strong problem-solving skills and a passion for technology, who enjoys working both independently and directly with customers.

Key responsibilities:

• Perform complete installations of Trimble 2D/3D machine control systems and associated technologies

• Oversee the entire installation process including quality assurance of products, third party welding, calibration, and commissioning

• Provide first-line and advanced product support for Trimble systems (e.g., Siteworks, Earthworks, productivity tools) remotely and on-site

• Document support cases and site work in CRM and support platforms

• Attend trade shows and field days when required

About you

To be successful in this role, you will bring:

• A trade qualification in automotive, diesel fitting or auto electrical

• Strong diagnostic and fault-finding skills

• Ability to drive long distances and work effectively at remote customer sites

• Excellent interpersonal and customer service skills

• An interest in or willingness to learn geospatial and positioning principles

Why choose us?

We are a long-established company made up of people with widely varying skill sets, interests and cultural backgrounds – what we share is a pride in what we do and a genuine respect for each other.

The successful applicant will be supplied with the following:

• Company vehicle with fuel card 

• Company mobile phone & laptop

• Performance-based incentives

• Two extra leave days per year

• Excellent and reliable support and training including Trimble product training

• Employee Assistance Program (EAP) – complementary confidential sessions in counselling, wellbeing coaching, financial coaching and much, much more!  

• Long-term career prospects with potential for relocation and diversification within our group of companies: https://hergagroup.com/#brands

To apply, please submit your current CV and a short cover letter detailing your interest in the role. We look forward to hearing from you.