Senior Relationship (Strata) Manager

Build Relationships. Drive Results. Enjoy the Journey.

As a Senior Relationship (Strata) Manager, you'll be trusted to lead your portfolio with confidence, build strong relationships with committees, and deliver outcomes that genuinely improve the communities you support.

You will be supported by experienced leaders, specialist support teams and industry-leading technology with resources to focus on what matters most: building relationships, providing expert advice and delivering exceptional service.

If you're an experienced Strata Manager looking for a role where your expertise is valued, your workload is supported, and your career can continue to grow, we'd love to hear from you.

About

About Smarter Communities

Smarter Communities is one of Australia's largest privately owned community management companies, managing more than $30 billion in property across NSW, QLD, VIC and SA. Our vision is to simplify and modernise strata management, helping people live and work better together. As a family-owned business, we combine genuine care, integrity and strong relationships with the opportunities and resources that come from being part of a national organisation. Our people are at the centre of what we do. We have built an operating model designed to support our managers, encourage career growth and create an environment where you can do your best work while maintaining a sustainable workload.

The Opportunity

This is a role where you'll take ownership of diverse portfolio of strata communities and become the trusted advisor to committees, owners and key stakeholders. With the support of our dedicated customer connect team managing general enquiries, a specialist customer operations team providing expert support, and a national repairs & maintenance team handling maintenance coordination, you'll spend less time on administration and more time focused on strengthening client relationships and delivering value to your portfolio.

What You'll Be Doing

Managing a diverse portfolio of strata communities and acting as the key relationship manager for committees and stakeholdersBuilding trusted, long-term relationships through proactive communication and exceptional customer serviceProviding guidance and interpretation of strata legislation, bylaws and governance requirementsManaging correspondence from owners, tenants and contractors in a professional and timely mannerWorking closely with our Repairs & Maintenance team to coordinate quotes, approvals and work ordersPreparing for and facilitating Annual General Meetings, Extraordinary General Meetings and Committee Meetings, including agendas, budgets and minutesManaging client retention, resolving first-level complaints and providing practical solutions to issues as they ariseOverseeing portfolio financial matters and supporting compliance obligationsIdentifying opportunities to improve processes, service delivery and customer outcomesContributing to a collaborative culture focused on continuous improvement and shared success

What You'll Bring

Experience as a Class 1 Strata Manager with a strong track record of managing your own portfolio (preferred)A current driver's licence and access to a vehicleStrong knowledge of strata legislation and governance requirementsExceptional communication, stakeholder management and relationship-building skillsThe ability to manage competing priorities while maintaining a high level of accuracy and attention to detailStrong organisational, financial and problem-solving skillsA proactive, solutions-focused approach and confidence in managing complex situationsA commitment to delivering outstanding customer experiencesA collaborative mindset and willingness to support the success of your team

Why Join Smarter Communities?

We've created a workplace where experienced strata managers can thrive.

Our Branch Managers don't carry portfolios, meaning they can focus on coaching, supporting and developing their teams. Portfolio sizes are determined by workload complexity, not simply lot counts, and dedicated support functions help ensure you can focus on relationship management and customer outcomes.

You'll also have access to modern technology, including case management systems, customer self-service tools and ongoing investment in innovation that helps reduce administrative burden and improve efficiency.

You Can Expect

Expect Hybrid working arrangementsOngoing training, coaching and professional developmentBirthday leaveOption to purchase additional annual leaveSchedule B commission programEmployee referral and recognition programsWellbeing initiatives and Employee Assistance ProgramTeam events and social activitiesStudy assistance and development opportunities

What You Need To Do Now

If you're looking for a role where relationships matter, your expertise is recognised, and you'll have the support to focus on delivering exceptional outcomes for your clients, we'd love to hear from you.

Apply now and join Smarter Communities in helping people live and work better together.

Apply Now