Medical Receptionist – Cairns GP Superclinic – Casual

Medical Receptionist – Casual – Cairns GP Superclinic

Receptionist required for busy General Practice in Cairns, casual rotational roster

Good availability for regular rotational rostering over 7 days

Customer Service skills required and empathetic nature

Morning, afternoon and evening shifts commitment

Join our busy 7 day General Practice in Medical Reception and Call Centre

While previous medical receptionist / call centre experience would be an advantage, candidates with a background in reception/administration, customer service or hospitality are encouraged to apply as on-the-job training will be provided for the right candidate.

Key Responsibilities:

• Answer incoming calls and manage emails on a busy switchboard.
• Book appointments and manage multiple diaries.
• Greet patients warmly and maintain a friendly environment.
• Ensure cleanliness and compliance with infection control protocols.
• Handle patient enquiries and rescheduling, including challenging situations.
• Assist healthcare professionals and perform administrative tasks.

Ideal Candidate:

• Exceptional customer service skills with a polite, empathetic manner.
• Ability to thrive in a fast-paced environment and remain calm under pressure.
• Strong organisational and time management skills, with multitasking ability.
• Commitment to ongoing training and professional development.
• Excellent written and verbal communication skills with attention to detail.
• Willingness to learn, be directed and follow procedures
• Team player with intermediate computer skills.
• Valid driver’s licence for errands (automatic vehicle).
• Australian citizenship or permanent residency is essential.

Availability:

Approx. 4 to 5 shifts per week (25 to 35 hours).

Flexibility is required with shifts covering mornings, evenings, and rotational weekends during the clinic opening hours.

Current clinic hours: Mon-Fri 7am to 9pm; Sat-Sun 8am to 6pm, and open public holidays.

To apply, please submit your CV and cover letter.

Please note: Only shortlisted applicants will be contacted. Candidates must be a Permanent Resident or Australian Citizen, no sponsorship available. Also must have current Australian automatic driver’s licence.