Retail Manager

Location: GWYNNEVILLE, NSW

Salary: Not Specified

Job Type: Permanent position | Full time position

• Plan, organise and coordinate the daily operations of the restaurant to achieve efficient and profitable business performance.
• Supervise, recruit, train and mentor front-of-house staff, customer service employees and shift supervisors to maintain high service standards.
• Allocate duties and monitor labour costs to maximise workforce productivity.
• Monitor inventory levels and coordinate the purchasing of food ingredients, beverages, packaging materials, coffee supplies and restaurant consumables.
• Liaise with suppliers to ensure the timely procurement of fresh ingredients and quality products.
• Ensure compliance with Food Standards Australia

New Zealand (FSANZ) requirements, food safety legislation, workplace health and safety regulations and company policies.

• Oversee third-party delivery operations to ensure timely order fulfilment and customer satisfaction.
• Monitor point-of-sale transactions, cash handling procedures, daily reconciliations and banking processes.
• Analyse sales performance, prepare operational reports and implement strategies to improve revenue, profitability and operational efficiency.
• Develop and implement local marketing initiatives, promotional campaigns and customer engagement activities to increase repeat business and strengthen brand awareness.
• Manage customer enquiries, feedback and complaints professionally, ensuring prompt resolution and high levels of customer satisfaction.
• Monitor business performance, identify operational improvement opportunities and implement initiatives that enhance efficiency, service quality and overall customer experience.

Qualifications and Experience Required

• Minimum Diploma in Retail Management, Business Administration, Hospitality Management or a related discipline.
• At least one year of relevant experience in a retail, hospitality or food service management role.
• Demonstrated experience supervising and leading teams within a fast-paced customer service environment.

Skills Required

• Strong leadership and people management skills.
• Excellent organisational, planning and time management skills.
• Sound knowledge of inventory control, purchasing and cost management.
• Strong analytical and problem-solving skills with the ability to monitor operational performance and implement improvements.
• Good understanding of food safety legislation, workplace health and safety requirements and hospitality compliance obligations.
• High level of professionalism, initiative and commitment to continuous improvement.

Interested candidates who meet the above criteria are encouraged to apply with a current resume and cover letter. To apply for this position, email your resume to: ***********@targetbusiness.com.au Please note: Only shortlisted candidates will be contacted, and all applications will be treated as strictly confidential.