Senior Customer and Accounts Officer

Rous is entering an exciting new chapter, bringing all operations together under one roof at our brand-new, purpose-built facility in Ballina.

As a regional leader in water supply, flood mitigation, and environmental management, we’re proud to serve the Northern Rivers community through innovation, sustainability, and collaboration. Our new headquarters reflects our forward-thinking culture, a space designed to inspire connection, wellbeing, and excellence in everything we do.

We’re building a workplace where fresh ideas thrive, people feel valued, and every role contributes to a cleaner, greener, and more resilient future for our region.

If you’re looking to make a meaningful career move, one that balances professional growth with purpose and lifestyle, Rous is the place to do it.

We are seeking a Senior Customer and Accounts Officer to undertake and coordinate the day to day delivery of our Accounts Receivable function and provide support across our Customer Service and Accounts teams. You will bring technical expertise along with excellent communication skills and ability to coach and support others.

About Rous 

Our new site will bring together all Council operations under one roof, creating a dynamic, collaborative, and future-focused workplace. Located on a spacious 71-hectare site, the facility has been designed with staff wellbeing, sustainability, and operational excellence in mind. Rous has an operational footprint covering 3,000km2. As a county council, we are responsible for providing three specific functions; bulk water supply, weed biosecurity and flood mitigation.

Our value proposition to you:

• A progressive and innovative organisation which is a leader in business improvement
• Work/life balance
• 70 hour/9-day fortnight - 26 days off a year
• Remuneration from $87,344.40 - $102,174.80 p.a. Plus statutory superannuation currently 12%
• Annual salary reviews and gazetted salary increases relevant to attractive award entitlements
• Work for the organisation that supplies the best tasting drinking water in New South Wales
• Structured training and development tailored to your interests
• Mentorship from experienced staff and culturally safe support
• Access to Flare Benefits – including lifestyle discounts and financial wellbeing tools
• Employee Assistance Program (EAP) – confidential support for you and your family
• Fitness Passport – affordable access to gyms and fitness centres across the region
• A workplace that values your voice, your culture, and your potential

Your value proposition to us:

• Demonstrated experience in Accounts Receivable
• Demonstrated experience in credit management, negotiating payment arrangements and debt recovery
• Demonstrated ability to reconcile subsidiary ledgers and prepare financial reports
• Facilitate knowledge sharing and support the ongoing development of skills and capability within a team
• Demonstrated ability to manage competing priorities while maintaining a high level of accuracy, timeliness and customer service
• Experience using financial systems and Microsoft Office applications, particularly Excel

Your average workday will be kept busy by: 

• Undertake and coordinate the day-to-day delivery of Council's Accounts Receivable function
• Promote the consistent application of Accounts Receivable practices and identify opportunities to improve systems and processes
• Respond to customer enquiries relating to Accounts Receivable, water billing and customer accounts by providing accurate advice, investigating complex matters and preparing written correspondence
• Provide operational support to the Customer Service and Accounts Manager by assisting with coordination of day-to-day activities, supporting capability across the team and acting as a key technical resource within the Customer Service and Accounts function
• Provide analysis and recommendations to operational, financial and management reports relating to the Accounts Receivable function
• This is more than just a move, it’s a transformation.

This is more than just a move, it’s a transformation.

Be part of a team that’s shaping the future of water and environmental services for our region.

Are you ready to catapult your career?

Click APPLY. For the selection criteria and more information about the position, view the position description. To be considered for the position, it is mandatory that you submit your resume and upload a document that answers the selection criteria.  A satisfactory health assessment, including drug screening and a national police history check is a pre-requisite to an offer of employment. Helpful resources to assist in answering selection criteria can be found on the Careers page.

For any queries, please reach out to ••••@rous.nsw.gov.au

Applications close 11:59pm Friday 4 September 2026

Rous County Council is committed to the principles of equal employment opportunity and diversity across our workforce. Aboriginal and Torres Strait Islander people are encouraged to apply.