Administration Officer - Reception

About the role

Mater Hospital Brisbane is seeking a customer-focused Administration Officer to join our Administration Reception team in a full-time, permanent position.

This is an excellent opportunity to play a vital role in supporting the day-to-day operations of a busy hospital environment, ensuring patients, visitors and clinical teams receive exceptional administrative support. As the first point of contact for many patients, you'll help create a welcoming experience while contributing to the efficient delivery of high-quality healthcare services. The role is responsible for supporting the daily administrative requirements of the department, with a strong focus on operational efficiency and exceptional service.

Salary range: $32.02 - $37.35 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

You'll provide high-quality administrative and reception support that helps ensure the smooth operation of the department and enhances the patient experience. Your responsibilities will include:

• Welcome and assist patients, visitors and staff with professional, friendly customer service.
• Manage patient appointments, registrations and administrative enquiries.
• Perform general reception, filing, record management and data entry activities.
• Prepare, scan and maintain accurate documentation and patient records.
• Coordinate incoming and outgoing correspondence and mail.
• Support departmental rostering and other administrative processes as required.
• Work collaboratively with clinical and administrative teams to ensure efficient service delivery.
• Contribute to continuous improvement initiatives and participate in training and development opportunities.
• Maintain compliance with Mater policies, procedures and workplace health and safety requirements.

About you

You're an organised and proactive administration professional who enjoys delivering exceptional customer service in a fast-paced healthcare environment and thrives as part of a collaborative team. You will bring:

• Previous experience in an administrative, reception or customer service role, ideally within healthcare.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.
• Demonstrated ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft Office applications and the ability to learn new hospital information systems.
• A patient-centred approach with a genuine commitment to delivering exceptional service.
• Ability to remain calm, positive and adaptable in a changing environment.

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER

Applications close Thursday 20th August 2026–please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW. Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage. 

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.