Rostering and Intake Support Officer

Rostering and Intake Support Officer

Make a meaningful difference in your community while putting your rostering and coordination skills to work.

Carinbundi has been supporting people in the Bundaberg region for over 30 years, delivering high‑quality disability services. We pride ourselves on strong community connections and a person‑centred approach — and now we’re seeking a Rostering & Intake Support Officer to help us keep making that impact every day.

About the Role

Reporting to the Rostering Manager and Client Intake and Engagement Manager, you'll play a key role supporting both our Rostering and Intake teams, helping ensure staff are scheduled effectively and participants receive a positive service experience.

Your work will include:

• 🗓 Rostering & Scheduling: Compile and maintain fortnightly rosters for 230+ staff across multiple 24/7 locations, responding promptly to daily operational changes.

• ⚖ Award & Compliance: Apply SCHADS Award requirements and organisational policies accurately when creating rosters and supporting payroll processes.

• 📝 Payroll Prep: Verify timesheets with precision and attention to detail.

• 👥 Staff Liaison: Coordinate shift preferences, availability, and leave requests.

• 🤝 Participant & Stakeholder Engagement: Support participant enquiries, intake activities and service coordination while building positive relationships with participants, families, advocates and external stakeholders.

• 📄 Service Agreements: Assist in preparing Service Agreements and Schedules of Support.

• 📂 Record Management: Maintain accurate participant records, documentation and data management systems.

• 📞 On‑Call Support: Provide after‑hours assistance on a rotating roster.

What We’re Looking For

• Ability to prioritise competing demands, solve problems and remain adaptable in a fast-paced environment.

• Proven experience in rostering or scheduling (aged care or disability sector preferred).

• Payroll processing experience (highly desirable).

• Exceptional attention to detail and commitment to maintaining accurate records and documentation.

• Strong communication and relationship‑building skills.

• Excellent organisational and time‑management abilities.

• Proficiency with rostering and client management systems (TRACCS highly regarded) and the Microsoft Office suite.

• Ability to work independently and as part of a team.

• Knowledge of the disability sector, NDIS, and NDIA processes.

• Commitment to person‑centred care and client goal achievement.

Why Join Carinbundi?

• Salary Packaging up to $15,900 per annum

• Supportive and collaborative workplace culture

• Opportunity to develop expertise across both rostering and customer intake

• Meaningful work supporting people with a disability to achieve their goals

• Ongoing learning and professional development opportunities

• A respected local organisation serving the Bundaberg community for more than 30 years 

Pre‑Employment Requirements

• Physical capacity assessment

• Drug and alcohol testing

• Working with Children (Blue Card) and NDIS Worker Screening (Yellow Card) — or willingness to obtain

Carinbundi is an Equal Opportunity Employer — we welcome diversity and are committed to fostering an inclusive workplace.

How to Apply

Submit your resume together with your cover letter addressing the skills, experience and attributes outlined in the "What We're Looking For". In your cover letter, please briefly describe the largest workforce you have rostered and the rostering environment in which you worked.

Applications are being reviewed as they are received. Shortlisted applicants may be invited to complete a short pre-interview questionnaire before progressing to a face-to-face interview.