Distribution Enablement Specialist

About the Opportunity

Are you passionate about product accuracy, systems excellence, and creating seamless customer experiences?

As a Distribution Enablement Specialist within Flight Centre's Global Supply division, you will play a critical role in ensuring land products are accurate, discoverable, and compliant across our distribution systems.

Working closely with internal teams, suppliers, and technology partners, you will help drive operational excellence through quality assurance, process improvement, and system enablement.

This is an exciting opportunity to combine analytical thinking, business process expertise, and stakeholder collaboration to make a meaningful impact on product performance and customer outcomes.

While the preference is for Brisbane, for the right candidate the role may be based in all AU cities with a Flight Centre head office.

What you will do:

• Own hotel and room mapping, as well as Meridian rules and content, ensuring product presentation remains accurate and current
• Monitor scheduled system jobs and conduct product availability checks and audits
• Investigate, escalate, and resolve product and system issues while identifying trends to improve accuracy and performance
• Maintain geolocation mapping, labels, insurance information, visa information, and manufactured product content
• Act as a Subject Matter Expert (SME) for Meridian and related enablement systems
• Support, contribute to, and help implement system enhancements and improvements
• Develop clear business processes, training materials, and user-friendly documentation that simplify complex concepts for stakeholders
• Implement and maintain quality assurance processes to ensure product quality, consistency, and compliance with internal standards and partner expectations
• Collaborate with Distribution, Supply TechOps, Partnerships, Brands, Suppliers, and Vendors to solve problems and support successful business initiatives
• Contribute to achieving Distribution OKRs, KPIs, and operational objectives
• Analyse business requirements and support process improvement initiatives
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

What you will need:

• Minimum 4 years' FCTG/travel industry experience
• Experience applying business analysis methodologies
• Experience documenting business requirements, business processes, training documentation, and support artifacts
• Degree, certification, or 4+ years' experience in Business Analysis, Project Management, or a related discipline
• Strong problem-solving and analytical capabilities
• Advanced written and verbal communication skills
• Proven ability to build relationships and collaborate across multiple stakeholder groups

** Please advise your leader before applying **

Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.