Residential Services Manager

At Whiddon, we believe aged care is about so much more than providing services—it's about creating meaningful moments, fostering connections, and helping people live life their way.

We're looking for an experienced and passionate Residential Services Manager to lead our Largs residential care home. This is an opportunity to make a genuine impact on the lives of residents, families, and team members while delivering exceptional care and leading a high-performing, values-driven team. As a key leader within Whiddon, you'll bring together clinical excellence, operational leadership, and a commitment to person-centred care to ensure our residents feel safe, supported, and truly at home.

Reporting to the Regional General Manager, you'll have responsibility for the overall leadership and performance of the Largs service, ensuring the delivery of high-quality care, operational excellence, and exceptional resident experiences.

Working alongside a dedicated team, you'll drive outcomes across care quality, workforce engagement, financial performance, compliance, and continuous improvement.

KEY RESPONSIBILIES

• Lead, inspire, and support multidisciplinary teams to deliver exceptional care and services.
• Foster a positive culture focused on teamwork, accountability, wellbeing, and resident outcomes.
• Champion Whiddon's MyLife model of care, ensuring residents are respected as individuals and empowered to live meaningful lives.
• Ensure compliance with the Aged Care Standards, legislative requirements, and organisational policies.
• Drive quality improvement initiatives and maintain strong governance practices.
• Build strong relationships with residents, families, community stakeholders, and health professionals.
• Manage workforce planning, recruitment, succession planning, and employee development.
• Oversee operational and financial performance, including budgets, occupancy, and resource management.
• Lead service innovation and contribute to strategic organisational goals.

THE ESSENTIALS

You're an experienced healthcare leader who combines compassion with commercial acumen and understands what it takes to deliver outstanding aged care services.

To be successful, you will bring:

• Current AHPRA registration as a Registered Nurse.
• Demonstrated leadership experience within aged care, health care, or residential services.
• Strong knowledge of the Aged Care Quality Standards, compliance requirements, and contemporary care practices.
• Proven ability to lead, develop, and engage teams.
• Sound financial, business, and operational management skills.
• Exceptional communication, relationship-building, and stakeholder management capabilities.
• A commitment to continuous improvement and person-centred care.
• Current NDIS Worker Screening Check (or willingness to obtain).
• National Police Check and evidence of work rights.

We are a not-for-profit organisation, but more importantly, we are like one big family and treat each of our residents, families, and team members with the same levels of passion, care, and respect.

We are hoping you will join our fantastic Whiddon family at Largs, in the Hunter region, on a permanent full-time basis.

WHAT WE OFFER

At Whiddon, we provide our people with benefits that will enhance their experience and provide them with things they actually want and will use. Our benefits are centred around ‘Five Pillars’ – mind, body, financial, social and career.

• Comprehensive leave options to support you in mind and body
• 5 weeks Annual Leave (or the option to cash out Annual Leave)
• Access to Long Service Leave after 5 years
• 12 weeks paid Parental Leave
• Up to 5 days paid Fertility leave
• Up to 3 days paid Community Service leave each year
• Up to 4 days paid Compassionate leave
• Extra public holiday per year with Frank Whiddon Day
• Employee Assistance Program for when you need extra support
• Salary Packaging options so you can keep more of your pay. Did you know that by salary packaging, you can increase your hourly rate by more than $2? This is how:
• Up to $611.53 per fortnight to pay your mortgage, rent, school fees, etc.
• Up to $101.92 per fortnight to pay entertainment activities like cafes, restaurants, etc.
• Remote living options including rent and mortgage packaging, utilities and holiday transport.
• Novated leasing, a financial wellness program, a personal car buying service and a rewards program through our partners.
• Quarterly gifts, including Cost of living voucher, ACE Day, Christmas gifting and other ad-hoc gifts from time to time.
• Access to retail benefits and perks, including great discounts, and passes to the cinema, tickets to concerts or sports events, food vouchers, and more!
• Employee Referral Program. Get paid up to $500 to refer our next Whiddon star.
• Relocation assistance and sign on bonus for eligible team members joining us from afar, packing up their life for a sea or tree change 
• Learning, learning, learning. Whiddon Scholarships Programs, Leadership Development Programs, Traineeships and more… we want to support your educational journey!
• Get recognised for your great work! Just in Time Recognition, Milestone Celebrations, Everyday Heroes, Annual Awards night and more.
• Recognition for successfully completing your probation period.
• Locations across NSW and QLD. If you need to relocate or wish to transfer between our Homes

HOW TO APPLY

To apply for this position, please submit a copy of your resume addressing the above criteria. To find out more about this position and the benefits of a career at Whiddon then visit our website https://www.whiddon.com.au/careers/