Stage Door Keeper - Visitor Experience

• Be the face of the iconic Arts Centre
• Champion an exceptional customer experience
• Ongoing, variable-time role, min 22.8 hours per week.

About the position

This is an exciting opportunity for current ACM team members to lead and support our Visitor Experience team in delivering outstanding customer service to our visitors and to ensure the efficient and effective operation of their assigned front of house venue.

You will be greeting and guiding Arts Centre Melbourne staff and our external stakeholders, anticipating needs during events and shows, and ensuring areas are safe and operationally effective.

Your skills and experience 

• Experience in the delivery of proactive customer service that has resulted in successful and enjoyable customer experience
• Previous experience in conflict resolution and creative problem solving
• Moderate PC skills

For more details please read the  Position Description - Stage Door Keeper, Visitor Experience EA 2022 Feb 2026.docx

About the team

The Visitor Experience team is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit.

The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Stage Door, Welcome Team, Guided Tours and Applications that support all of these areas.

Apply Now!

Please submit your resume together with a cover letter addressing the key criteria by 11:55pm, Wednesday 26 August 2026. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.