Resort Front Office Duty Manager

Gold Coast | RACV Royal Pines Resort | Full-timeSalary $84,000 + 12% superJoin a trusted Australian brand & Victoria’s largest member-based organisation
Great things start here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
Are you ready to take the next step in your career as a hotel leader? The excitement is building on the Gold Coast, as the 2032 Olympic Games fast approaches. RACV Royal Pines Resort is entering an exciting new chapter, with significant resort development projects underway and the implementation of innovative guest-facing technologies, we are seeking a professional resort Duty Manager, to join our friendly and dedicated team through this period of transformation and growth. This is a permanent full-time position, with 7 day week availability. Shift times are 6.30am-2.30pm, 2.30pm-10.30pm & occasional overnights 10.30pm-6.30am.
At RACV Royal Pines Resort, we are committed to providing guests with exceptional services and experiences. As one of Australia’s largest and leading conference and events resorts, we offer premium accommodation, multiple dining outlets, day spa, championship golf course and sporting facilities.
This could be just the right role for you?
Reporting to the Front Office Manager, you will be a key player within our large Rooms Division team, overseeing the daily operations and knowing what conference & events are happening around the resort, managing the front office team and interacting with guests and other departments. Your key responsibilities for the role include:
Lead, supervise and support the rooms division team, including receptionists, concierge, reservations & leisure attendantsRespond to guest enquiries, requests and complaints promptly and professionallyEnsure smooth and efficient reception service and procedures, including checking in/out large groupsMonitor room availability and coordinate with housekeeping and maintenance teamsAssist in managing reservations and room assignments, using PMS OperaAssist with rosters, training, coaching and mentoring team membersEnsure the property presentation is maintained to a high standardMaintain a safe environment for staff & guestsCollaborate with other departments to respond to incidents and emergencies
What you’ll need to be successful
Previous front office supervisory or management experience in a 4-5 star hotel/resort, or similar environmentProficient in MS Office & PMS, Opera desirableCurrent drivers licence, and hold/be eligible to obtain a Qld WWCC Blue Card, RSA, First Aid & CPRPeople leadership skills in training, coaching and developing teamsExcellent communication, negotiation, and problem solving skillsKnowledge of medical, emergency evacuation and fire proceduresExcellent grooming & personal presentation
We are Offering
Permanent Full-time - leadership opportunityCompetitive remuneration package - salary $84,000 + 12% superEmployee of the month awards & recognition programsLifestyle employee discounts & benefits at RACV resorts with accommodation, dining, vehicle roadside assistance, insurance, travel & experiences, RACV club membership, care hire & corporate partner offersHealth & wellbeing employee discounts & benefits including discounted gym & golf membership, eye wear, employee giving & volunteer program, parental leave, employee assistance program + moreHealthy team culture + values led organisationCareer leadership training and development opportunitiesComplimentary parking onsite
The RACV difference
Challenge yourself with diverse work and go further than you thought at RACV.
Application process
You can learn more about the RACV at careers.racv.com.au
Applicants will be required to complete an initial 20-minute AI online chat interview.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Submit your CV via the link below.