Spare Parts Manager

ABOUT VOLGREN:

Volgren was established in 1977 and is Australia’s largest and most successful bus body builder. We operate three manufacturing facilities located in Queensland, Victoria and Western Australia, along with Aftersales facilities across five states — Victoria, Queensland, Western Australia, New South Wales and South Australia. 

Volgren is part of the Marcopolo Group – a Brazilian Bus Manufacturer. It has a manufacturing presence in 12 countries, employing more than 14,000 people.

Volgren builds bus bodies for the world’s leading chassis manufacturer’s including Volvo, Scania, Mercedes, MAN and most recently we delivered Western Australia’s 100th ‘E’ bus on the Volvo chassis.

Our uncompromising manufacturing standards, class leading technology and our unmatched after sales service ensure our customers can trust in our product.

Our focus is on providing a safe working environment and learning opportunities to passionate individuals who are ready to grow with us. We are committed to supporting progress, transformation and skill development while offering the opportunity to be part of the future of transport through the manufacture of Electric Vehicles. We are a team of people who love what we do, champion ideas and innovation, support one another and strive for quality.

Our values include:

• Respect and Appreciation of People
• Commitment to Excellence
• Customer Satisfaction
• Ethics and Integrity
• Sustainability
• Teamwork

BENEFITS:

• The opportunity to build on your current skills and open further doors in the manufacturing industry.
• Continue to be a part of a growth orientated global organisation.
• Local and international career opportunities with Volgren Australia and Marcopolo
• Ability to work within a close team environment
• Opportunity to travel interstate
• Be part of the National Incentive Program
• 24/7 Free access to our Employee Assistance Program (EAP)
• Free onsite parking available

ABOUT THE ROLE:

We are currently looking for a Spare Parts Manager to join our Aftersales facility in Dandenong. In this role, you will be responsible for the national end-to-end management of the parts function, including parts costing, contract and SLA management, catalogues, e-commerce platforms, spare parts team leadership and stock/inventory control. This role ensures the availability of parts to meet customer and operational demands while optimising costs, maintaining data integrity and driving continuous improvement across all parts-related processes. The Spare Parts Manager plays a critical role in aligning parts operations with broader organisational goals, customer satisfaction and financial performance.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Manage the sales costing across all product lines.
• Negotiate, establish and manage supplier and customer contracts and SLAs.
• Monitor supplier and partner performance against agreed SLA metrics.
• Develop, maintain and publish accurate parts lists and catalogues.
• Ensure parts documentation is aligned with manufacturer updates and product changes.
• Lead the implementation and ongoing management of the e-commerce parts platform.
• Lead, coach and develop the spare parts team to achieve high-performance outcomes.
• Conduct regular performance reviews and set clear KPIs for all direct reports.
• Develop and implement stock management strategies to optimise inventory levels.
• Manage stock replenishment, reorder points and min/max levels across all parts categories.
• Conduct regular stock takes and cycle counts to ensure inventory accuracy.
• Inventory accuracy ≥99%; cycle counts completed per schedule.
• Identify and implement process improvements across parts operations.
• Ensure compliance with all relevant regulatory, safety and quality standards across parts operations.
• Build and maintain strong relationships with key suppliers, OEMs and internal stakeholders.
• Provide accurate and timely parts reporting and data analysis to support management decision-making.

COMPETENCIES

• Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Excellent communication, negotiation and interpersonal skills.
• High attention to detail and strong analytical capability.
• Ability to manage competing priorities and meet deadlines.

EDUCATION/EXPERIENCE

• Certificate IV or Diploma in Logistics, Supply Chain Management, Business Administration or a related field.
• Minimum 5 years’ experience in a parts management, inventory management or supply chain role.
• Proven experience managing a team in a fast-paced operational environment.
• Experience in contract negotiation and SLA management with suppliers and customers.
• Proficiency in ERP/inventory management systems.
• Strong understanding of stock control principles, demand forecasting and replenishment strategies.
• Experience in developing and maintaining parts catalogues and technical documentation.
• Valid Driver's Licence.

This position also requires the applicant to undertake a pre-employment medical which includes a drug and alcohol analysis, musculoskeletal evaluation and hearing test

Applicants must have the right to work and live in Australia.

Our Diversity and Inclusion Commitment:

Volgren is an equal opportunity employer and is committed to attracting and developing an inclusive and diverse workforce that reflects the community we serve. 

As an Inclusive employer we welcome applicants from diverse backgrounds such as Aboriginal and Torres Strait Islander people from Indigenous Business Sectors, people of all genders including those who identify as LGBTQIA, people with a disability and from disability enterprises, people from Sustainable Regions, Disadvantaged Sectors and Social Enterprises and people from culturally and linguistically diverse backgrounds.

We are committed to treating every application objectively, follow a coherent screening and interview process and we hire based on attitude, skill and merit.

**PLEASE NOTE: Due to a high volume of applicants, only short-listed candidates will be contacted. *