F&B Service Expert - Lobby Lounge

Additional Information

Job Number26100130

Job CategoryFood and Beverage & Culinary

Location650 Lonsdale Street, Melbourne, Victoria, Australia, 3000 VIEW ON MAP

SchedulePart Time

Located Remotely?N

Position Type Non-Management

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining our Lobby Lounge team as a Food & Beverage Attendant we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

The Food and Beverage Attendant provide exceptional service across a variety of food and beverage operations including in-room dining, lobby lounge and breakfast service. This versatile role requires a high level of flexibility, attention to detail, and the ability to multitask effectively to ensure a top-notch experience for all guests.

Job description:

Greet and engage guests in a friendly, professional manner. Take and process food and beverage orders, offer recommendations, and address guest inquiries or concerns. Ensure prompt, accurate service with high standards of presentation. Monitor inventory, assist with ordering and restocking, and rotate stock to reduce waste and ensure freshness. Polish cutlery and other items to maintain cleanliness and quality. Collaborate with kitchen, bar, housekeeping, and front-of-house teams to ensure smooth operations. Attend staff meetings and training sessions as needed. Adhere to all health, safety, and hygiene regulations, and report maintenance or safety issues promptly

About You:

An up-to-date Victorian RSA Relevant experience in a similar role Barista skills highly regardedBasic wine knowledge highly regardedAbility to prepare essential cocktailsWorking rights in Australia Proficient in English and confident in delivering storylines to guest Enthusiastic to escalate your careerSelf-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude

Your Benefits

Enjoy complimentary meals every day in our Employee Dining Room. You gain access to industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments. Earn more when you successfully refer a new employee. (Terms & Conditions apply)Birthday Perks: enjoy your special day with a paid day offWe celebrate your success through awards and recognition events. Enjoy exclusive discounts on shopping, cinema tickets, technology, and more with mPerks. Opportunities to participate in a vibrant calendar of fun, associate-focused events. Dedicated appreciation events to honour your career milestones with the company. Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International. 24/7 Assistance Programme offering confidential support for your mental, emotional, and financial wellbeing. Receive 20% off in all food and beverage outlets within Marriott properties.

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.