Team Leader - iPlay Cairns

Team Leader – Arcade & Entertainment Venue. Join the Fun at iPlay!

Do you love creating memorable experiences, working with people, and being part of a fun, energetic team? We are looking for enthusiastic and customer-focused Team Leaders to join our entertainment venue, featuring arcade games, parties, and Baskin Robbins.

If you're reliable, positive, and enjoy working in a fast-paced environment, we'd love to hear from you!

About the Role

As a Team Leader, you'll be at the heart of the guest experience. No two days are the same as you'll assist guests across various areas of the venue, including arcade games, birthday parties, and general venue operations.

Your goal is simple – create an amazing experience for every guest who walks through our doors.

What You'll Be Doing

• Providing exceptional customer service to all guests
• Assisting guests with arcade games, attractions, and Baskin Robbins
• Serving food and beverages in accordance with company standards
• Hosting birthday parties and group bookings
• Maintaining a clean, safe, and welcoming venue
• Assisting with prize redemption and merchandise displays
• Processing transactions accurately through our POS system
• Promoting venue attractions and special offers
• Supporting team members during busy periods
• Following all safety, cleaning, and operational procedures

What We're Looking For

• A positive attitude and friendly personality
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Reliable, punctual, and hardworking
• Willingness to learn and take on new challenges
• Ability to work as part of a team
• Flexible availability, including evenings, weekends, school holidays, and public holidays
• Previous hospitality, retail, or customer service experience is advantageous but not essential
• MUST have a blue card

Why Join iPlay?

• Fun and exciting workplace environment
• Flexible casual hours
• Opportunities for career progression into Management roles
• Ongoing training and development
• Staff rewards and recognition programs
• Team events and incentives
• The chance to work where people come to have fun every day!

What Makes a Great Crew Member?

We're looking for people who bring energy, enthusiasm, and a genuine passion for creating great experiences. Whether you're helping a child win their first arcade prize, serving a family celebrating a birthday, or assisting a group enjoying a night out, you'll play an important role in making every visit unforgettable.

Ready to join the team? Apply today and start your career with iPlay!

Pay: $30.00 – $61.00 per hour

Work Location: In person