Executive Housekeeping Manager – Luxury 5-Star Hotel | Melbourne

Lead a world-class housekeeping operation in one of Melbourne’s premier luxury hotels.

Location: Melbourne, VIC Employment Type: Full-time

About Ozone Hospitality Services

Ozone Hospitality Services is one of Australia’s leading providers of outsourced housekeeping and hospitality services, partnering with some of the country’s most recognised luxury hotel brands.

We pride ourselves on delivering exceptional service through outstanding people. Our success is built on strong leadership, operational excellence, and a commitment to creating memorable guest experiences.

We are seeking an exceptional Executive Housekeeping Manager to lead one of our prestigious 5-star hotel operations in Melbourne.

This opportunity is suited to a proven hospitality leader who is passionate about developing high-performing teams, delivering impeccable service standards, and driving operational excellence.

About the Role

Reporting to the Regional Operations Manager, you will be responsible for the overall management of the housekeeping department within a luxury 5-star hotel.

You will lead a large team of Supervisors, Team Leaders, Room Attendants and Public Area Attendants while working closely with hotel leadership to ensure the highest standards of cleanliness, productivity and guest satisfaction are consistently achieved.

Key Responsibilities

• Lead and inspire a high-performing housekeeping team.
• Manage the daily housekeeping operation across all guest rooms and public areas.
• Ensure rooms are cleaned, inspected and released on time to meet occupancy demands.
• Maintain exceptional luxury brand standards and guest satisfaction.
• Build strong relationships with hotel management and key stakeholders.
• Recruit, onboard, train and develop housekeeping employees.
• Conduct daily team briefings and performance coaching.
• Prepare rosters and manage labour costs to budget.
• Monitor productivity and operational KPIs.
• Manage inventories, stock control and equipment.
• Ensure compliance with Workplace Health and Safety legislation and company policies.
• Drive continuous improvement initiatives across the operation.
• Investigate and resolve guest concerns promptly and professionally.

Essential Requirements

To be successful in this role, you will demonstrate:

• Previous experience as an Executive Housekeeping Manager or Assistant Executive Housekeeping Manager within a luxury 5-star hotel in Melbourne.
• Experience leading large housekeeping teams in premium hotel environments.
• Strong operational leadership and people management skills.
• Proven experience managing labour budgets and productivity.
• Excellent communication and stakeholder management abilities.
• Strong organisational and time management skills.
• Sound understanding of Workplace Health and Safety requirements.
• High attention to detail and commitment to quality.
• Ability to work weekends and public holidays when operationally required.

Highly Regarded

• Experience working within an outsourced housekeeping environment.
• Experience with hotel property management systems.
• Continuous improvement or quality management experience.

What We Offer

• Competitive salary package.
• Career progression within a national organisation.
• Ongoing leadership development and training.
• Supportive and collaborative leadership team.
• Opportunity to work with some of Australia’s most prestigious hotel brands.
• Employee recognition and reward programs.
• Sponsorship opportunities may be available for outstanding candidates.
• Stable, long-term career with a growing national business.

Why Join Ozone Hospitality Services?

Our people are the reason for our success.

We believe great leaders create exceptional teams, and exceptional teams create unforgettable guest experiences. If you are passionate about developing people, leading from the front, and delivering excellence every day, we would love to hear from you.

Diversity & Inclusion

Ozone Hospitality Services is an equal opportunity employer committed to creating an inclusive workplace where everyone feels valued and respected. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples.

Apply Now

If you have the leadership experience, commercial mindset, and passion to lead a luxury housekeeping operation, we encourage you to apply today.

Please note: Recent leadership experience within a 5-star luxury hotel in Melbourne is an essential requirement for this position. Applications that do not meet this requirement may not be progressed.