Broker Success Manager

• Sydney NSW opportunity, Hybrid working environment.
• Permanent, Full-time opportunity.
• Clear pathway for career progression and professional development.

About us

Over the past 25 years, Bluestone has become a trusted leader in Australian lending, known for delivering flexible, innovative, and straightforward solutions that break the mould of traditional lending. At the heart of everything we do is a commitment to support more Australians achieve their dream of homeownership, because we believe everyone deserves the chance to build their future.

We offer our award-winning lending solutions directly to brokers, allowing them to help their clients; from the self-employed, to those with imperfect credit or seeking niche lending needs. It’s this spirit of constant innovation and relentless customer focus that earnt us the title of 2025 Non-Bank of the Year.

Are you ready to join one of Australia’s fastest growing lenders?

About the role

Bluestone is looking for a Broker Success Manager (BSM) to join our dynamic team in NSW!

In this role, you’ll work closely with our Business Development Managers (BDMs) to deliver an exceptional broker experience by managing leads, supporting deals, and stepping in when BDMs are on leave. You’ll also play a key part in promoting our home loan offerings within the broker market.

This is a fantastic opportunity for a credit analyst, bank assessor, or broker administrator looking to transition into a lender BSM role. We’ll provide formal sales training to set you up for success, giving you the tools to make an impact and help shape the future of home lending.

Responsibilities

• Work in partnership with our BDM and Lending teams to deliver an exceptional broker experience.
• Manage outbound sales calls to qualify new or inactive brokers and identify opportunities for Bluestone.
• Onboard new brokers and play a key role in broker training and education.
• Nurture broker relationships that will lead to long-term advocates.
• Provide cover for BDMs who are on leave or attending broker events.
• Identify opportunities to improve overall broker satisfaction.
• Build brand awareness of Bluestone.
• Achieve individual and team sales targets and KPIs.

Your Experience

• Minimum 2 years lending experience in financial services with a working knowledge of the Australian home loan market.
• Good understanding of home loan products.
• Ability to perform to a high standard under pressure.
• Strong problem-solving ability and attention to detail.
• Superior communication and presentation skills.
• Well organised and self-motivated.
• A committed team player.
• Results driven.

What makes us a great place to work?

Our most important asset is our people. We’re committed to investing in our employees and offer a range of holistic perks and benefits to support individual needs. Our supportive and inclusive culture enables our people to grow and learn, to achieve their personal and professional goals, through collaboration and innovation. Some of our benefits include:

• Competitive salary
• Newly renovated Sydney CBD office, including daily breakfasts and fruit bowls, end -of-trip facilities, and regular team events
• An additional day off for your birthday… you’re worth celebrating!
• Friendly, collaborative team culture
• Supportive leaders who invest in your development
• Growing company with career progression opportunities
• Employee Assistance Program (EAP)
• Bluestone Day
• Parental Leave
• Volunteer Leave

Next steps…

Bluestone is an equal opportunity employer and welcomes applications from individuals of all backgrounds. Our hiring decisions are based on your experience, skills, enthusiasm, and your future potential in the role. If you feel that you meet some, but not all the requirements above, we still encourage you to apply. If you are invited to an interview, please advise us if you require any reasonable adjustments during the interview process, and what pronouns you use.

If you have any further questions, please reach out to us at recruitment@bluestone.com.au