Senior Customer Service Officer

About Us

Garlo’s Pies is a proudly 100% Australian-owned family business renowned for crafting premium-quality pies and pastry products. We service over 400+ food service customers, major supermarkets, airlines across Australia, and export to 9 countries worldwide.

About the role

We are looking for a Senior Customer Service Officer to manage our major retail accounts by ensuring accurate order logistics, prompt problem-solving, and efficient demand forecasting. If you are a customer-focused professional who can solve challenges quickly, then this is the right role for you. This role is full time Monday-Friday 8am-4pm

Key Responsibilities:

• Process orders and resolve delivery issues for major national retailers.
• Manage escalated customer complaints.
• Determine monthly specials by considering seasonality, stock and new products.
• Review sales trends to forecast product demand and design monthly promotions.
• Coordinate with internal teams to set up new customer accounts and product launches.
• Assist in the onboarding of new customers.

What We’re Looking For:

• Previous experience in a customer service role.
• Proactive problem-solver with a customer-first mindset
• Effective communication skills both over the phone and in person.
• Excellent attention to detail and the ability to manage more complex enquiries

Why Join Garlo’s?

• Free allocation of pies each week.
• Half Price at our Café.
• Off-street parking.
• A week shutdown over Christmas.
• A supportive and inclusive workplace that values its people.
• Development opportunities.

If you’re a team player with a passion for customer service, we’d love to hear from you. Apply today and join a great team in a fantastic work environment!