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Hervey Bay Sports Club Inc.
About the role
About the role
Lead from the front in a senior hospitality role delivering high-quality customer service to members and visitors. Oversee gaming operations, manage floor activities, mentor on-shift staff, and ensure strict adherence to compliance standards, cash management, and licensing regulations.
Key responsibilities
Lead from the front to deliver high-quality customer service, engaging with members and ensuring every visitor has a great experience
Mentor, support, and motivate on-shift staff to build a high-performing, upbeat, and inclusive team environment
Oversee gaming operations, ensuring strict adherence to compliance standards, cash management, and licensing regulations
Manage floor activities, venue safety, end-of-day reporting, and shift handovers
About you
Proven background as a Duty Manager in a club, pub, or gaming environment
Current RMLV (Responsible Management of Licensed Venues) certification
Relevant state gaming and RSA certifications
Strong working knowledge of gaming regulations and floor operations
Available for night and weekend shifts
Positive, people-first attitude
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