Assistant Venue Manager

About the role

This is a hybrid role working across two venues in Montrose (2 days) and Brunswick (3 days). You will support the Venue Manager in the day-to-day operation and management of the venue, ensuring a consistently high standard of customer service, team performance and event delivery.

Key responsibilities

• Leading and supporting the Front of House team to deliver an exceptional customer experience

• Working hands-on on the floor, including waiting tables, serving High Tea, clearing tables and assisting customers throughout their experience

• Undertaking bar service, including preparing and serving beverages and maintaining high standards of presentation and cleanliness

• Managing clients' High Tea events, particularly on Saturdays and Sundays, ensuring events run smoothly from set-up through to completion

• Being a welcoming and visible presence on the floor and assisting with customer enquiries and any issues that arise during service

• Maintaining the presentation, cleanliness and overall standards of the Tea House throughout service

• Supporting the Venue Manager with staff rostering and day-to-day team management

• Providing strong on-the-job training, coaching and skills development for current and new team members

• Ensuring team members understand and consistently follow company procedures, service standards and policies

• Taking a leadership role during service and confidently directing the team when required

About you

• Comfortable with working across two venues - two days at the Montrose Venue and three days at the Brunswick Venue

• A can-do, proactive, driven and self-motivated individual who takes initiative and gets things done

• Highly organised, with excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment

• A confident and natural leader with a strong presence and the ability to motivate and manage a team

• An excellent communicator who can communicate clearly and confidently with both customers and team members

• Naturally warm, friendly and welcoming, whilst also having the confidence to uphold company policies, standards and expectations

• Hands-on and willing to do whatever is required to ensure the venue runs smoothly

• Confident working under pressure and able to remain calm, organised and solution-focused during busy services

• Comfortable working weekends, with Saturday and Sunday availability required as part of a full-time roster

• Experienced in, or enthusiastic about, working in a high-volume hospitality environment