Senior Case Manager Disputes

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

The role of Senior Case Manager in our Dispute Resolution Team is to provide support to our Dispute Resolution Officers with relation to the Conciliation process - both pre-conciliation and post-conference.

Responsibilities

How you'll make an impact

Liaising with both injured workers and employers on the phone and then by email regarding settlementsLiaising with the WIC as requiredObtaining Centrelink clearances for workersInputing current weekly earnings into the claims database for to workers who have returned to work (to ensure accurate compensation payments are made)Preparing weekly compensation reconciliation sheets for our payments teamAssisting in the preparation of the WIC diary and be able to allocate workflow to the DRO and admin team as requiredSupporting the Dispute Resolution officers post conciliation to facilitate Conciliation outcomes within 5 daysMaintaining and updating critical outcomes relating to conciliation via Worksafe systems and Excel SpreadsheetsCommunicating with injured workers and employers relating to next steps and actions being undertaken by GB pertinent to conciliation outcomes

Qualifications

About you

Excellent time management and communication skillsAn aptitude for working within a fast paced roleKnowledge of Personal Injury Management concepts relating to Workers Compensation Scheme in Victoria and/or Claims Management/Workers Compensation experience (ideal)Tertiary or industry specific qualifications in an appropriate discipline and/or experience in a related position

What we can offer you:

Attractive remuneration packaging & flexible work arrangements including Work from HomePaid Parental LeaveExcellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;Exciting career – as our Company grows, so do the opportunities for our people;Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts Service recognition awards; and employee assistance program for yourself and immediate family members. A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)Birthday leave and company-wide celebrations to reward your hard work and dedication!

To Apply

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To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.