Office Administrator & Tracing Support

About the role

We’re looking for a super star administrator to join our growing team.

You'll be part of a small, tight-knit team — but when it comes to the office, you're the one in charge. This is a role for someone who doesn't need to be told what to do next. If you're proactive, reliable, and take genuine pride in keeping things running smoothly (even when no one's watching), this is your seat.

We need someone with a sharp eye for detail and rock-solid reliability. The team depends on you showing up, every day, ready to keep things moving.

What you'll be doing

• Trace customers in line with company-approved guidelines, using authorised web portals and tools.

• Review and maintain accurate customer address information.

• Plan and map Field Agent routes using approved routing software to maximise efficiency and coverage.

• Collaborate closely with Field Agents, upholding our values of Fair, Fast & Fearless.

• Coordinate and book all travel and accommodation for Field Agent trips, including flights and vehicle hire.

• Provide day-to-day administrative support, including answering phone enquiries.

What you'll bring

• Proven experience as an Office Administrator - experience in a collections environment preferred but not essential !

• Exceptional organisational and time management skills, with the ability to prioritise effectively.

• Strong communication and interpersonal skills, with a professional and customer-focused approach.

• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.

• A positive, proactive attitude, with a willingness to learn and take on new challenges.
  

Why you'll love working with us

• Competitive salary package, including performance-based incentives.

• Genuine opportunities for career growth within a business that invests in its people.

• A supportive team culture that balances high performance with a positive, collaborative environment.