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LiftRite Hire and Sales
About the role
About the role
As our Service Coordinator, you'll be the central hub connecting our customers, workshop supervisors, and field service technicians. You will manage job scheduling, administrative workflow, and customer communication to keep our dealership service team running on time.
Key responsibilities
Be the primary point of contact for service bookings via phone and email
Keep customers updated on job progress with clear, friendly communication
Coordinate daily appointments for Pre-delivery, Warranty, and Service Technicians to ensure efficient job allocation
Process technician timesheets, raise purchase orders, prepare repair orders, and manage end-to-end customer invoicing
Track preventive service schedules for our hire fleet and prepare required documentation for warranty claims
About you
Minimum 2 years of experience in service coordination, dispatch, scheduling, or busy operational admin
Excellent phone manner with a calm, practical approach to customer service
Strong attention to detail and confidence picking up new software systems
Google Suite experience is a plus
Ability to prioritize tasks effectively when daily schedules change
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