Senior Information Management Officer

• Do you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways?
• Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters?
• Do you want to use your information management expertise to improve systems, solve business issues and support meaningful regulatory outcomes?

Then this is the place for you! At the ACCC, we’re proud of the impact we can make together. We understand the responsibilities and challenges that come with a fast moving and ever-changing environment. Our high performing culture is built on a foundation of care, support and inclusion. It’s why we’re driven by connection and collaboration, sharing our skills, knowledge and support with each other freely and frequently. It’s why we prioritise the wellbeing of our people and empower them to work autonomously, flexibly and courageously. At the ACCC, we believe the best version of you is the one that’s true to who you are – and that’s the you we want working alongside us.

We value flexibility, and all roles can be performed from any capital city in a state or territory or Townsville and are available on a full-time, part-time or job-share basis.

Applicants from diverse backgrounds including First Nations peoples, people with disability and those from different cultural backgrounds are encouraged to apply.

What you will do as the Senior Information Management Officer

The Information Management & Technology Services (IMTS) branch expertly delivers easy to use and reliable business solutions that support the ACCC in meeting their objectives. The key priorities for the branch are to:

• Utilise technology so our agency can protect consumers and cultivate competition across Australia’s economy.
• Launch technologies that solve critical business issues and create new regulatory capacities.
• Develop agency data assets that drive responsive and effective regulatory outcomes.
• Provide consistent, reliable, and secure ongoing IT Services to the whole agency, including the support hybrid work.
• Foster a diverse and high-performing workforce underpinned by collaborative and flexible ways of working.

The IMTS branch plays a pivotal role in developing the technology behind Australia’s first National Anti-Scam Centre. A multi-year project to make Australia one of the hardest global targets for scammers. The IMTS branch is also leading several exciting transformative programs of work that will enhance the employee experience, contribute to the agency being digital and data driven and deliver efficient business processes.

The ACCC operates multiple information management systems across both cloud and on-premise services. The Information Management team is responsible for building agency-wide best practice in information management and developing our processes and technologies to keep pace with business requirements.

We are seeking someone to join the Information Management team as an information management specialist and systems support for the ACCC workforce. The candidate will possess strong knowledge and experience with information management requirements for Australian Government Agencies, and system administration. They will work closely with the Assistant Director to develop and document a range of advice across records, information and data management.

Responsibilities of this role also include working closely with our IT Systems and Support, for issues analysis and user-support of the ACCC’s key information and data management systems.

As the Senior Information Support Officer working under broad guidance, you will:

• Monitor and address support requests through shared email accounts and the ACCC’s ICT service desk tool.
• Contribute to work on the development, improvement and identification of gaps in our information management systems, in alignment with Australian Government requirements.
• Contribute to the ongoing design, implementation and administration of records management systems and related information services.
• Build and sustain relationships with key stakeholders across core business to strive towards best practice information management.
• Build and sustain relationships with our IT Service and Support teams for issues analysis, testing and solution development.
• Aid the day-to-day management of policies, procedures and resources in support of records and information management activities.
• Provide high-level oral and written reports on key projects you are supporting.
• Undertake personal exemplary information management to document your business activities.

About you

All candidates are expected to meet the APS Integrated Leadership Profile (ILS) for the classification advertised. Follow the link for more information on the ILS. This role in particular requires:•  Demonstrated advanced capability in using, understanding or administering record, information and data management systems.

• Demonstrated advanced capability in using, understanding or administering record, information and data management systems.
• Demonstrated experience in providing user-support including identifying and solving technical issues and recommending improved ways of working.
• Demonstrated knowledge and application of Australian Government information management requirements such as the Archives Act 1983, and Building Trust in the Public Record
• General knowledge of Australian Government’s information and data security requirements such as the Protective Security Policy Framework.
• Excellent oral, written and remote-working communication skills.
• Formal qualifications in an information management or ICT discipline; and/or at least 5 years’ experience in a similar role.

The following job specific criteria are also highly desirable:

• Experience or capability to provide ideas for solutions that innovate and advance, records, information and data management systems.
• Experience in administering Microsoft systems such as SharePoint, Teams and One Drive.
• Knowledge of iManage and its application as a business information management system.

The preferred applicant will be required to obtain and maintain a security clearance at the Negative Vetting 1 level. For information about the security clearance process, please refer to the AGSVA website.

To find out more about us and the role, please read the Candidate Kit.

The ACCC is an independent statutory authority that administers the Competition and Consumer Act 2010 and other Acts. The ACCC works to promote effective competition and fair trading in the market place to benefit consumers, business and the community, and efficiency in the delivery of certain infrastructure services. The AER is a part of the ACCC. The AER is Australia's national energy market regulator and has an independent board. The AER shares employees, resources and facilities with the ACCC.