Technology & AI Trainer

Thomsons is a leading national law firm with offices in Sydney, Melbourne, Brisbane, Adelaide, Perth and Canberra. The firm has approximately 900 partners and staff nationally, and offers a dynamic, friendly and professional work environment. We are passionate about constantly providing value to our clients - their success is our priority. This focus on client value is a key reason for our success. At Thomsons, we are looking for candidates who are client focused, commercially minded, and who work well in a team environment.   
  
 
The role
 
We are seeking to appoint a service-focused and motivated Technology Trainer to join our Adelaide office on a full-time or part-time basis. This role will form a critical part of our corporate services team and will include:

• Providing instructor led face-to-face training to individuals and larger groups including workshops, webinars, lunch-and-learn sessions both in person and via video conference
• Deliver hands-on training programs for in-house AI tools, equipping staff across technical and non-technical teams with the skills and confidence to integrate them into daily workflows
• Provide ongoing user support, troubleshooting, and guidance in AI tools, acting as a liaison between end users and the development team to surface issues, gather feedback
• Assist in developing training materials, quick-reference guides, and documentation tailored to varying proficiency levels, ensuring consistent adoption and effective use of internal AI tools

 
The Requirements

The successful candidate should be able to train and facilitate existing and new programs, focusing on the priorities listed below:

• Deliver training on effective AI usage, including practical application of internal AI tools to support day‑to‑day work tasks and decision‑making
• Develop and deliver training and offer one-on-one support to users in a wide range of technology applications, including Microsoft Office suite (including advanced functions such as formatting, cross referencing, styles and template creation), FileSite, Aderant
• Continuously improving training programs using AI tools effectively and ethically
• Implement and train new processes and systems
• Review and document feedback, queries and solutions to inform ongoing improvements and for inclusion in Frequently Asked Questions
• Provide timely resolution and responsiveness
• Triage and escalate technical issues
• Track training participation

  
This role would ideally suit a pro-active candidate with exceptional interpersonal and communication skills with knowledge of AI tools, learning management systems, legal research platforms and document automation tools.  Demonstrated experience within a legal environment, with an understanding of Australian legal professional obligations is desirable. 

 
Life at Thomsons 
 
As a leading national firm, we offer an opportunity to work with a strong and established client base, genuine growth trajectories, and a variety of benefits including: interesting and challenging pro bono opportunities, flexible working, generous parental leave, flu vaccinations and skin checks annually, study assistance, sophisticated employee assistance program, corporate discounts, variety of social activities including EOFY and end of year functions, sporting teams and much more.             
 
We have a collaborative approach to all we do, based fundamentally on openness, transparency, respect and accountability, so that our team is taken care and we get the best outcomes for our clients.

If this sounds like the role for you, please submit your application via the "Apply" link below.