Service Administrator - Complex Rehab

About The Role

In this role, we are looking for a switched-on individual who can coordinate successful delivery of regular service calls. You will respond to clients and arrange repairs to be conducted by our service technicians, doing all this with excellent customer service.

Role Title: Service Administrator - Complex Rehab

Location: Moorebank, New South Wales, Australia

Hours: Monday – Friday, Full Time Permanent

Reporting: National Manager - Complex Rehab

Essential Skills & Qualifications

Preference for someone with a background in a similar role, or familiarity with roles in service and repairsExceptional communication skills and friendly customer serviceStrong computer literacy (including Microsoft excel) to understand our internal systems and deliver timely serviceHighly motivated, in your willingness to learn and meeting results / targetsA strong team player and ability to work well with internal and external stakeholders

Duties & Responsibilities

Receive calls from customers in a professional mannerCommunicate customer requirements with our Service Technicians, and schedule service callsProcess purchase orders with relevant suppliers and invoices as requiredFollow up on the progress of current jobs and provide updates to customers.Investigate and communicate opportunities to improves processes or expand the service business.

Benefits

Employee discounts on Aidacare health equipment products and servicesQuarterly incentive schemeEmployee Assistance Program to support mental wellnessBenefits package includes discounts for retail, insurance, gym and moreComprehensive training program to equip you with the necessary skills and knowledge

How To Apply

Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!

About The Company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.

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