Human Resources Services Officer

James Cook University (JCU) is creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally and globally.

We now have an exciting opportunity for a dynamic and experienced HR Services Officer to join our HR Service Delivery team on a fixed-term basis until late 2027.

• Based at the Townsville Bebegu Yumba campus
• $78,740 - $89,310 per year plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits
• Be part of something new. Bring your positive mindset. Make a real impact.

James Cook University (JCU) is building something exciting. We are seeking enthusiastic, open‑minded and customer‑focused Human Resources Services Officers to join our newly established HR Service Delivery team.

This team has been created to put the customer experience at the centre of everything we do. You will play a key role in shaping a modern, responsive and trusted HR service supporting staff across the University and helping deliver a seamless experience across the full employment lifecycle.

If you enjoy helping people, you lean into change and bring a solutions‑focused mindset to your work, we’d love to hear from you.

About the role

Reporting to the Team Leader, HR Services, you will be a trusted and approachable first point of contact for HR support across JCU. You will deliver accurate, timely and compliant HR processing and information, while providing friendly, professional service to staff and leaders.

You’ll thrive in this role if you enjoy variety, value teamwork, and take pride in delivering excellent service, every interaction, every time.

Key responsibilities include:

• Providing end‑to‑end transactional HR support across the employment lifecycle, including recruitment, onboarding, employee data management, probation, performance processes and offboarding
• Supporting and guiding hiring managers through JCU’s e‑recruitment system, including coaching users and helping them get the most from system functionality
• Providing HRIS advice and support to ensure pay compliance, accurate data entry and timely processing of information
• Creating a positive, welcoming experience for customers and candidates that enhances the JCU and HR brand
• Actively contributing to continuous improvement and helping build a collaborative, high‑performing and supportive team culture

What you will bring

We are looking for people who bring energy, curiosity and a genuine desire to help others.

To succeed in this role, you will demonstrate:

• Strong customer service experience, with a positive attitude and open‑minded approach
• A sound understanding of HR processes across the employment lifecycle
• Excellent organisational and administrative skills, with the ability to juggle priorities in a busy environment
• High levels of integrity, discretion and attention to detail
• Clear, confident communication skills and the ability to build strong working relationships at all levels
• Confidence using HR and recruitment systems, alongside solid Microsoft Office skills
• A collaborative mindset and willingness to contribute to a team that values respect, learning, innovation and continuous improvement

SHAPE YOUR FUTURE WITH JCU

At JCU we’re not just shaping minds; we’re shaping the future.

As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more.

Find out more about JCU and our locations.

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave plus leave loading
• Up to 6 months paid parental leave
• Staff study assistance and paid study leave
• Ongoing professional development support
• Fitness Passport
• Corporate discount on health insurance
• Free Employee Assistance Program (coaching and counselling)
• Well-equipped modern facilities and contemporary workspaces with access to on-site childcare and medical services 

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps:

1. Complete the application form
2. Upload your current resume

Applications close on Tuesday 25 August at 11:55 PM AEST however applications will be screened upon receipt so we encourage candidates to apply early.

For any enquiries about the role, please email ******@jcu.edu.au 

If you are experiencing any issues with the Apply link from an external job board, please apply directly via our Careers Page.

James Cook University encourages people from all backgrounds who meet role requirements to apply.  We value and celebrate the diversity of our community, and are committed to ensuring our community, and are committed to ensuring our learning and working environment is safe and welcoming.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.