Client Coordinator

Location: RIDGEHAVEN, SA

Salary: Award

Job Type: Permanent position | Full time position

• Coordinate and manage community-based support services for clients.
• Support participants to build their capacity to independently coordinate and manage their own supports by providing information, facilitating referrals, and connecting them with informal support networks, community resources, and appropriate service options.

Conduct client intake, assessments, and service planning.

• Monitor service delivery and ensure supports are delivered in accordance with client needs and organisational standards
• Liaise with NDIS providers, Home Care providers, allied health professionals, and other community organisations to facilitate appropriate supports.
• Maintain accurate client records, case notes, and documentation.
• Coordinate staff rosters and schedule services to ensure continuity of care.
• Participate in regular client reviews and update support plans where required.
• Ensure compliance with relevant legislation, privacy requirements, and company policies.
• Build positive relationships with clients, families, support workers, and external stakeholders.

Criteria:

• Experience in working with people within the disability sector
• A relevant Diploma or higher qualification is highly desirable
• Demonstrated ability to build positive, empowering, and supportive relationships with clients and their families while effectively responding to individuals with complex support needs.
• Sound understanding of current disability-related legislation, policies, and industry practices.
• Ability to interpret NDIS plans and recommend suitable support services in accordance with participants' goals, plan objectives, and available funding.
• Excellent verbal and written communication skills
• COVID-19 Vaccination
• A current driver’s licence and vehicle (mandatory)

What we offer:

• Competitive remuneration commensurate with qualifications, skills, and experience.
• Ongoing mentoring, and professional development opportunities.
• A supportive and collaborative team environment that values respect, professionalism, and continuous improvement.