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polytec
About the Role Our Customer Service Department is an energetic and thriving environment with a constant flow of customers who are seeking your help with the processing of their orders and providing knowledge about our…
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About the role
About the Role
Our Customer Service Department is an energetic and thriving environment with a constant flow of customers who are seeking your help with the processing of their orders and providing knowledge about our product range. Our goal is to provide a superior service experience to our customers by being motivated and passionate about who we are and what we do.
These are full time permanent positions, working Monday to Friday with shifts between the hours of 8:00am and 5:30pm.
In this role you will be responsible for answering phone calls, processing and data entry of customer orders received via email, phone and our online ordering system, and following up on the progress of orders.
We provide a 2-3 week paid training period to assist you to thrive in this position.
Our business values the growth of our employees, with internal promotion opportunities available.
About you
To be successful in this role you will have:
Experience working in an administration or call-centre or environment
Excellent customer service skills and a pleasant and friendly phone manner
Experience working in a fast paced environment, juggling multiple priorities at any one time
The ability to respond to customer enquiries in a timely and professional manner
Data entry experience
Initiative and the ability to work unsupervised
Intermediate computer skills
With the sustained growth of our company, there has never been a better time to join polytec.
About Us
polytec has been prominent in the Australian joinery and interior design industries for 30 years, supplying our customers, and ultimately consumers, with top quality decorative surfaces and cabinet doors. At polytec, we pride ourselves on creating contemporary, on-trend designs we know every household will love.
polytec is a privately owned Australian company. Continual investment in advanced technology, with many in-house departments working across a broad scale of projects, enables the opportunity for a diverse career path like no other.
polytec is an Equal Opportunity Employer.
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