Office Manager

About the role

The Office Manager is a senior on-site role at NL-Tec's Willetton premises, responsible for the day-to-day running of the business. The Office Manager leads the Perth team directly and works closely with the Strategic Business Manager (SBM) to ensure the team, systems, and processes function efficiently. This is a hands-on, broad role suited to someone who is organised, calm under pressure, and able to lead a small team with confidence.

Key responsibilities

• Oversee daily business operations across administration, customer service, and warehouse coordination

• Serve as the primary point of contact for the Perth team, managing workflow and priorities

• Maintain business documentation, filing systems, and operational records

• Identify and implement process improvements in collaboration with the SBM

• Prepare and manage customer quotes in collaboration with the SBM

• Maintain pricing schedules and ensure accuracy across the product range

• Manage quote follow-up and documentation through to order confirmation

• Support the SBM with tender and proposal documentation as required

• Ensure business compliance with applicable regulations including record-keeping and licensing requirements

• Prepare documentation for external audits and support audit response processes

About you

• Proven experience in an office management, operations, or business administration role

• Strong working knowledge of WHS legislation and compliance requirements

• Experience managing a small team in a hands-on environment

• Experience with inventory management systems and ERP platforms

• High attention to detail with the ability to manage competing priorities independently

• Strong interpersonal skills and a calm, steady approach to leadership

• Proficiency in Microsoft Office and general business software

• Relevant qualification in business administration, management, or a related field (or equivalent experience)

• WHS training or accreditation desirable

About us

NL-Tec Pty Ltd is a small to medium business which was established in Australia in 1994. We provide high-quality specialist products and services for Medical Applications. Today NL-Tec's portfolio of products and trading partners has grown significantly. We now represent leading manufacturers from Australia, China, Germany, US, The Netherlands, Spain, Sweden, and Japan.

Benefits

• Employee Assistance Program (EAP)

• Strong focus on employee work-life balance

• A friendly, collaborative and caring team

• Values-led culture

• The opportunity to improve systems and processes as we continue to grow