service coordinator

Job Title: Service Coordinator

Location: Melbourne (Western Suburbs), VIC

Work Type: Full-time, Permanent

We are a leading, fast-growing construction and asset maintenance company based in Melbourne’s booming Western Suburbs. We pride ourselves on delivering top-tier service to our commercial and residential clients. Our team is down-to-earth, driven, and supportive.

As our pipeline of projects continues to expand, we are looking for an organised, sharp, and proactive Service Coordinator to keep our daily operations running like a well-oiled machine.

As our Service Coordinator, you will be the central hub connecting our clients, project managers, and site technicians. This is a fast-paced role where no two days are the same. You will manage scheduling, respond to client inquiries, and ensure all administration behind our construction and maintenance services is flawless.

Your day-to-day will look like:

• Scheduling & Dispatch: Coordinate and allocate daily schedules for site technicians, subcontractors, and equipment.

• Client Relations: Act as the primary point of contact for incoming service requests, providing exceptional customer service and timely updates.

• Job Management: Raise work orders, track job progress from start to finish, and ensure data is accurately logged in our job management system (SimPRO/Aconex/similar).

• Compliance & Admin: Assist with preparing compliance documentation, permits, and OHS variations.

• Invoicing Support: Collate technician timesheets and job completions to assist the finance team with prompt invoicing.
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