Marketing Advisor

Marketing Advisor

•  Grade: Clerk 7/8 - $116,981 – $129,492 + superannuation and leave loading
•  Employment Type: Temporary Full-time until 28 February 2027
•  Location: McKell: Haymarket, Sydney (minimum 2 days per week in the office)

 The Marketing and Strategic Communications team works across the Department of Customer Service and is responsible for the strategic direction and execution of customer centric communications including but not limited to advertising campaigns.

As the Marketing Advisor, you will provide expert advice to internal stakeholders to drive best practice strategic customer-centric communications, manage incoming communication briefs, coordinate the delivery of campaigns to market and provide specialist advice and recommendations to optimise campaign delivery and performance against department and NSW Government priorities.

You will be responsible to:

• Contribute to the development and implementation of the overarching marketing and communications strategies, plans and campaigns (including research, advertising, social media, digital marketing, owned channels etc.) to support optimal service delivery.
• Provide contemporary and evidence-based advice to shape the most effective, and consistent approach to marketing and communications programs, to support informed decision-making and planning.
• Develop program budgets, timelines, reports and updates, and campaign result reports, to help monitor, promote and optimise programs and outcomes.
• Contribute and participate in project delivery activities including launches, workshops, and presentations to ensure agreed outcomes are achieved.
• Establish working relationships with vendors, and internal and external stakeholders, including media and creative agencies, to support and provide updates campaign and program delivery.
• Coordinate the development of appropriate merchandise, collateral, and in-house activities to support campaigns and programs.
• Develop high quality, accurate and timely reports, briefs, or correspondence to provide information or advice and keep relevant groups informed on key developments and issues related to marketing activities.

To be successful you need to demonstrate: 

• Several years of marcomms and campaigns experience
• Strong work ethic with a can-do attitude to build internal relationships which will benefit external activities
• Appropriate tertiary qualifications and/or demonstrated, equivalent, relevant professional experience 
• Excellent communication skills with both internal and external parties 
• High level attention to detail, organisation and prioritisation 
• Proactive in your approach to your work
• Good, substantiated Excel skills.

 

Click Here to access the Role Description . For enquiries relating to recruitment please contact Jess Tan via Jess.Tan@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.  
Closing Date: 10:00am Monday 31st August 2026
Please note, only current DCS employees are eligible to apply for internal EOI's. Contingent Workers are encouraged to apply to any externally advertised roles
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

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The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

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We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.
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