Insurance Building Assessor / Estimator

As an Insurance Building Assessor / Estimator, you will be responsible for assessing residential building damage, preparing detailed repair scopes and cost estimates, and providing professional reports to support insurance claims.

This position combines field and office-based work throughout South East Queensland and Northern Rivers (NSW) and requires a strong understanding of residential construction, insurance repair processes and customer service.

• Conduct residential site inspections.

• Safely undertake roof inspections (working at heights is essential).

• Assess damage and determine appropriate repair methodologies.

• Prepare detailed repair scopes, cost estimates and expert reports.

• Review engineering reports, plans and technical documentation where required.

• Liaise with homeowners, insurers, loss adjusters and subcontractors.

• Provide outstanding customer service throughout the assessment process.

• Maintain clear and professional communication with internal and external stakeholders.

• Work closely with supervisors and trade coordinators

• Assist in resolving scope variations and technical queries.

• Manage multiple projects while meeting internal and external KPIs.

• Maintain accurate records within Prime Ecosystem and insurer portals.

• Upload reports, photographs and supporting documentation within required timeframes.

• Ensure all documentation is complete, accurate and compliant.

• Follow all company WHS policies and procedures.

• Maintain safe work practices during all site inspections.

• Represent The Blue Heeler Group professionally at all times.

• Previous experience as an Insurance Building Assessor, Insurance Estimator or similar role.

• Strong knowledge of residential construction and repair methodologies.

• Experience preparing detailed reports, repair scopes and cost estimates.

• Experience writing professional assessment and expert reports.

• Excellent written and verbal communication skills.

• Ability to manage multiple projects and competing priorities.

• High level of computer literacy.

• Current unrestricted Australian Driver Licence.

• Current White Card.

• Full Australian working rights.

• Ability to safely inspect roofs and work at heights (working at heights essential).

• Trade qualification (Carpentry or similar) - Highly Regarded

• QBCC Supervisor or Builder Licence - Highly Regarded

• Experience using multiple online portals

• Previous insurance repair industry experience.

• Competitive salary package.

• Fully maintained company vehicle with fuel card and tolls.

• Company mobile phone.

• Company uniform provided.

• Stable, long-term position with a growing business.

• Supportive family-owned team culture.

• Career progression opportunities.

• Working from home opportunities.

• Variety of residential and light commercial projects.

The Blue Heeler Group is a trusted insurance repair and construction company delivering high-quality building solutions across South East Queensland and Northern New South Wales. We pride ourselves on professionalism, integrity and delivering exceptional outcomes for our clients while fostering a supportive environment where our people can succeed.