Customer Care Officer

At Life Care, we are driven by our vision to support older South Australians in shaping their own positive ageing, expressed through meaningful connections and participation. For over 75 years, we’ve embraced ageing, driven by values of respect, integrity, engagement, teamwork, and excellence. Join us to make a positive impact on the lives of older South Australians and grow your career within a team that truly values people.

Why Choose Life Care?

• Comprehensive professional development and training opportunities, including ongoing training in Aged Care.
• Supportive, team-focused workplace with a strong culture of care and respect.
• Access up to $15,900 in tax free salary packaging to boost your take home pay.
• Access to wellbeing programs and employee assistance services.
• Benefit from our staff referral program with a built-in referral bonus of $250.

About the Role

As a Life Care Customer Care Officer, you will play a vital role in creating positive first impressions and delivering exceptional customer experience. This rewarding role provides an opportunity to make a meaningful difference in the lives of clients, their families, and the wider community while being supported in your own career development and growth.

Key Responsibilities

• Provide a warm, welcoming, and professional first point of contact for all callers, visitors and clients.
• Deliver exceptional customer service that aligns with Life Care’s values.
• Build positive and professional relationships with clients, families and employees.
• Respond to enquiries promptly, professionally, and empathetically, ensuring client needs are understood and met.
• Assist with a range of administrative duties, including data entry, record maintenance and document management.
• Coordinate and organise office resources and supplies to support efficient day-to-day operations.

About You

You will be a caring, self-motivated and client focused individual who is passionate about making a difference in the lives of others.

• A natural ability to engage with older people, both face to face and over the phone.
• A respectful approach that supports people based on their choices.
• A positive attitude with a flexible approach.
• Excellent time management skills and the ability to juggle multiple tasks while building and maintaining excellent relationships.

Essential Qualifications & Experience

• National Police Check (Aged Care) – issued within the last 6 months.
• Knowledge of the Microsoft Office suite.
• Strong previous customer service experience.

If this sounds like you, apply today!