Case Manager Relationships

Overview

MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.
We're looking for a compassionate and customer-focused Case Manager - Relationships to join our Claims team. In this role, you'll be the dedicated point of contact for members navigating significant life events and insurance claims, ensuring they receive timely support, clear communication and a positive experience throughout their claims journey.

What you'll be doing

Manage a portfolio of insurance claims, including Death, Terminal Illness, Income Protection, Permanent Incapacity and Total & Permanent Disability claims, ensuring quality outcomes and adherence to service standards. Act as the primary point of contact for members and claimants, providing regular updates, guidance and support throughout the lifecycle of a claim. Build trusted relationships with members, trustees, insurers and internal stakeholders to facilitate efficient claims management and positive customer outcomes. Handle sensitive and complex conversations with empathy, professionalism and care, always keeping the member's circumstances front of mind. Proactively coordinate documentation, investigations and stakeholder engagement to minimise delays and progress claims efficiently. Maintain compliance with legislative, regulatory and operational requirements while ensuring a high standard of accuracy and quality. Contribute to continuous improvement initiatives and support a collaborative team environment focused on service excellence.

We're interested in people who bring some of the following: Experience in case management, claims assessment, insurance, personal injury, workers compensation or a related customer-focused environment. Knowledge of group life insurance products and claims processes, including Death, TPD, Income Protection or Permanent Incapacity claims. Strong communication and relationship-building skills, with the ability to navigate difficult conversations with empathy and confidence. Well-developed organisational, analytical and problem-solving skills, with the ability to manage competing priorities effectively. RG146 compliance, superannuation knowledge or tertiary qualifications in business, insurance, law, finance or a related discipline would be highly regarded.

Some of our Employment Benefits

· FlexiWorks – enabling our employees to work in the office and at home
· Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
· Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
· Talent Referral Program
· Salary Sacrificing via Superannuation
· Employee Assistance Program
· Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
· Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
· Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Apply now with your resume highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening, including a police check, prior to commencement of employment.