Key Account Manager

• Drive customer profitability, growth, and retention across strategic global accounts
• Identify opportunities for value-added sales, growth, and increased service adoption
• Conduct profit and loss reviews and ensure commercial agreements are met
• Build and maintain strong relationships with key stakeholders, including C-suite executives
• Engage internal teams (operations, finance, technology) to deliver value and service excellence
• Lead strategic conversations to influence customer programs and business decisions
• Deliver innovation by recommending and implementing new products and services
• Develop and execute customer business plans aligned to client goals
• Analyse customer data and trends to identify insights and opportunities for improvement
• Utilise CRM systems (e.g., Salesforce) to manage communications and track activities
• Manage and deliver key customer projects with clear stakeholder communication
• Collaborate with regional and global teams to optimise contract performance and delivery
• Influence change through strong storytelling, ROI articulation, and data insights

WHAT YOU WILL NEED:

• Minimum 5 years’ experience in Account Management
• Proven success managing large, strategic, or multinational customers
• Commercial acumen and experience managing customer profitability
• Ability to build executive-level relationships
• Experience working with cross-functional and global teams
• Strong analytical and data interpretation skills
• Experience using CRM tools (e.g. Salesforce)
• Excellent communication, negotiation, and influencing skills
• Strong project management capability
• Travel industry experience preferred

** Please advise your leader before applying **

Please Note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.