Venue Manager

Summary:

The Venue Manager will oversee the daily operations of our hospitality and catering venue in Bunbury, ensuring exceptional service delivery and a memorable experience for all guests. This role is pivotal in maintaining high standards of quality and efficiency, while also driving business growth and profitability. The successful candidate will lead a dedicated team, manage events, and foster strong relationships with clients and suppliers.

Responsibilities:

• Manage the day-to-day operations of the venue, ensuring compliance with health and safety regulations.
• Oversee event planning and execution, ensuring all client requirements are met.
• Lead, train, and motivate staff to deliver exceptional customer service.
• Develop and implement marketing strategies to promote the venue and increase bookings.
• Manage budgets, forecasts, and financial reports to ensure profitability.
• Establish and maintain relationships with suppliers and vendors.
• Handle customer feedback and resolve any issues to enhance guest satisfaction.
• Ensure the venue is well-maintained and presents a welcoming atmosphere.

Qualifications:

• Proven experience in venue management or a similar role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and manage multiple tasks effectively.
• Financial acumen with experience in budgeting and financial reporting.
• A passion for delivering outstanding customer service.
• Flexibility to work evenings, weekends, and holidays as required.