Payroll Team Lead

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About the role

The AGL Payroll Team are responsible for servicing over 4,000 employees across 5 different payroll areas and 3 different payroll cycles, with multiple EBA and superannuation arrangements using integrated payroll, time & attendance and HCM solutions.

Reporting into the Payroll Manager, the Payroll Team Lead will play a key part in leading and guiding a team of Payroll Specialists, enhancing their payroll skills in day-to-day execution of all payroll operational activities. The individual will also be adept in mentoring team members and possess the ability to facilitate high quality payroll outcomes, while ensuring payroll compliance with relevant legislation.

What You'll Be Doing

Leadership

• Leveraging the AGL Leadership Capability Framework, set high standards, obtain feedback, and understand strengths & development opportunities to develop self and drive performance
• Share knowledge and work collaboratively, including across different payroll areas, to deliver on core objectives and achievements as a Payroll team
• Strong interpersonal skills to build and maintain positive relationships with team members, employees, and external partners
• Ability to mentor and coach team members to enhance their payroll skills and knowledge, not limited to providing initial training and support to payroll staff, ensuring ongoing professional development and the effective resolution of complex payroll issues.
  

Operational Execution

• Follow Standard Operating Procedures, Work Instructions and Checklists to ensure that processes applied are consistent, predictable and productive
• Ensure accurate and timely payment of all entitlements provided through Payroll by reviewing payroll results to confirm payroll details, and statutory and taxation obligations are correct
• Serve as an escalation point for operational queries by offering guidance and knowledge for issue resolution and query management, ensuring that payroll critical issues are escalated appropriately.

Customer Service

• For assigned emails provide effective and reliable customer service to employees and business partners (especially P&C, HSE and Finance) within agreed timeframes
• Solve operational queries by analysing pay results for issue resolution and query management, ensuring that payroll critical issues are escalated as appropriate.
  
  

Compliance & Continuous Improvement

• Identify, recommend and implement continuous improvement initiatives across payroll and exception time management in partnership with both internal and external stakeholders and the broader Payroll team
• Monitor payroll compliance with relevant legislation, including the Fair Work Act, superannuation, PAYG, and other statutory obligations.
• Assist with testing for resolution of operational system issues and implementation of payroll changes for new business or statutory requirements
• Assist with internal and external payroll audits
• Maintain up-to-date and accurate process documentation
• Collaborate with cross-functional teams and stakeholder teams to ensure compliance and improve system efficiency

What You'll Bring

• ​Minimum of 5 years of payroll experience, including leadership and mentoring capabilities.
• Experience managing offshore/outsourced service providers.
• Proven experience in managing end-to-end payroll for multiple awards and contracts.
• Proficiency in using Time & Attendance and ERP HRIS systems.
• Strong ability to identify areas for process improvement and implement effective solutions.
• Proven capability in leading and developing enterprise-wide operational teams in complex and diverse businesses across varied stakeholder groups and multiple locations in high-change environments.
• Maintaining in-depth knowledge of payroll-related laws and regulations, including tax laws, labour laws, and superannuation requirements through continued professional development and learning
  opportunities.
• Good understanding of end-to-end payroll processes and procedures, including from new starter to termination, year-end reconciliations and financial postings.
  
  

We'd love to see your application by: Sunday 30 August 2026.

At AGL, we offer a wide range of benefits including:

• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Play an active role in our diversity & inclusion initiatives.
• Novated leasing and Electric Vehicle subscriptions.
• Access to study assistance, AGL's share purchase plan and insurance deals.

* Benefits may change over time and vary based on location.


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Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.
AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.


Location

Sydney NSW 2000

Job Family Group

Finance and Accounting