Manager - Community Programs (Townsville)

Full time, ongoing position Townsville location Join the world’s largest humanitarian organisation  About Red Cross  Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.   About the role  At Red Cross, we believe that everyone deserves a home that is safe, secure and affordable. Through our services and programs, we support people in Townsville who are experiencing homelessness or are at risk of homelessness to build stability, maintain their housing, and strengthen connection to their communities. We have an opportunity for an experienced and passionate Manager to lead our housing and homelessness prevention programs that create meaningful and lasting outcomes for vulnerable individuals and families. Day to day, you will In this role, you will oversee the delivery, performance and continuous improvement of multiple programs focused on supporting people to maintain their housing and avoid homelessness. You will provide leadership to program teams, manage stakeholder relationships, and ensure services are delivered effectively, safely and in line with funding and organisational requirements. What you will bring:  Deep understanding of the homelessness sector, including contemporary challenges, opportunities and best practice approaches Significant experience leading operational teams and building positive, engaged and high-performing teams Proven success implementing new ways of working, and securing stakeholder buy-in across diverse environments Strong analytical and problem-solving skills, with the ability to research and interpret complex information to drive continuous improvement and optimise service delivery models Demonstrated ability to develop both long-term strategic plans and practical operational solutions Exceptional interpersonal, written and verbal communication skills, with the ability to influence, build rapport and communicate complex ideas clearly and effectively Demonstrated commitment to inclusive service delivery and experience supporting people from diverse backgrounds and communities, including First Nations peoples, culturally and linguistically diverse (CALD) communities, and LGBTIQ+ individuals Benefits that act for you, while you act for humanity  Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.  Life, Health & Wellbeing: You can access a paid ‘Me’ day just for you and a wide range of other paid leave options. You can also tap into specialist health and wellbeing advice via our Employee Assistance Program (EAP) provider, Converge International.  Career development: Access to ongoing learning, training, and development.  Further information   This role is covered by the Social, Community, Home Care and Disability Services Industry Award, Level 6. For additional enquiries, please contact Jose Benoy at jbenoy@redcross.org.au or 0415 535 907 for a confidential discussion. Please note, this email is for enquiries only. Applications must be received online to be considered.  Applications close:  4 September 2026. Interested applicants are encouraged to apply as soon as possible as we will be reviewing applications as they are received and may close this advert earlier. We respectfully advise that we will not be engaging with agencies or agency candidates for this position.    Job reference 13791