Pre-Sales Support Architect

About Excite Cyber

At Excite Cyber, we’re passionate about helping organisations embrace technology with confidence. As an Australian provider of cyber security, managed technology, cloud and digital forensics services, we deliver secure, innovative solutions that help our clients grow and succeed.

Our people are at the heart of what we do. If you’re looking to work with a collaborative team, solve complex challenges and make a real impact, we’d love to hear from you.

Role Purpose

The Pre-Sales Support Architect provides technical pre-sales support to the Sales team, acting as the technical authority throughout the sales lifecycle. The role works closely with Sales to understand client requirements, scope and design fit-for-purpose solutions, and develop accurate proposals and Statements of Work (SOWs).

The primary purpose of the role is to ensure every solution presented to clients is technically sound, deliverable, and accurately costed before it is proposed. Acting as a trusted technical advisor, the Pre-Sales Support Architect supports Sales from opportunity qualification through to contract execution and provides technical guidance to the Delivery team to ensure a smooth handover and successful implementation.

As our Client Solutions Architect, you will:

• Partner with Sales and Account Managers to qualify, shape and progress opportunities.
• Lead customer discovery workshops and translate business requirements into practical solution designs.
• Design scalable, supportable and commercially viable managed services, cloud, infrastructure, networking and cyber security solutions.
• Prepare high-quality proposals, Statements of Work (SOWs), solution diagrams, estimates and tender/RFP responses.
• Present technical recommendations to customers and executive stakeholders.
• Coordinate smooth technical handovers into Delivery teams.
• Work closely with engineering teams to ensure solutions align with operational standards.
• Facilitate Monthly Service Reviews (MSRs) and Quarterly Business Reviews (QBRs) where required.
• Develop client technology roadmaps and proactively identify strategic improvement opportunities.
• Build trusted long-term relationships as a technical advisor.

To be successful in this role, you will have:

• 5+ years’ experience in pre-sales, solution architecture, consulting or senior engineering within an MSP or systems integrator.
• Excellent proposal, SOW and technical documentation skills.
• Strong presentation, workshop facilitation and executive stakeholder engagement skills.
• Broad experience across Microsoft 365, Azure, networking, infrastructure, virtualisation and cyber security.
• Understanding of Microsoft licensing and Managed Services operating models.
• Commercial awareness with the ability to balance customer outcomes and delivery practicality.
• Excellent written, verbal and relationship management skills.

Core Competencies

• Technical consulting and solution design
• Proposal and SOW development
• Commercial awareness
• Presentation and workshop facilitation
• Executive stakeholder engagement
• Client relationship management
• Problem solving and critical thinking
• Collaboration across Sales and Delivery

You are someone who demonstrates:

• A customer-first mindset.
• A naturally curious and consultative approach.
• Commercial awareness.
• High levels of organisation.
• Confidence in communication.
• The ability to lead collaboratively without relying on formal authority.
• Comfort presenting to executive stakeholders.
• A drive for continual improvement.

If you’re a solutions-focused professional looking to make a real impact and grow with Excite Cyber, we’d love to hear from you. Apply today!