Senior Operations Manager - Multiple Locations

Lead through leaders to shape the future of aged care assessment.

At ACNA, our work matters. Every day, we help older Australians access the care and support they need to live life on their terms. As we continue to grow and navigate significant Aged Care reform, we are seeking a Senior Operations Manager to provide senior leadership across our Aged Care Assessment teams nationally.

This is a senior operational leadership role where you will lead through other leaders, accountable for strategic outcomes, cross-functional collaboration and the performance of multiple teams and locations.

what is the role?

Reporting to the Executive Director – Single Assessment, you will:

• Provide senior leadership to ACNA's frontline leaders (e.g. clinical leaders) across multiple teams and regions.
• Own the operational delivery of high-quality Aged Care Assessments, ensuring performance, quality, compliance, and financial outcomes are consistently achieved.
• Translate long‑term strategy and Aged Care reform priorities into scalable operating models, workforce plans and measurable workplans.
• Lead leaders to build high‑performing, accountable and values-led teams, with a strong focus on culture, engagement and psychological safety.
• Use data, insights, and critical thinking to diagnose issues, challenge assumptions and drive continuous improvement across systems, processes, and workforce design.
• Partner with leaders and teams across ACNA to align program delivery, change initiatives and organisational priorities.
• Influence system and program design so people, clients and workforce impacts are considered from the outset.

 You will regularly balance strategic thinking with hands-on leadership and operational decision-making.

Key Responsibilities

As one of our Senior Operations Managers, you can expect your week to include:

• Working alongside your Executive Director and peers to deliver excellent program outcomes, using your Aged Care expertise, workforce insights, and strategic priorities
• Coaching and developing senior leaders to strengthen leadership capability, decision-making and performance across multiple teams and locations.
• Reviewing data and insights to identify trends, risks and opportunities, and leading targeted improvement initiatives
• Leading and contributing to program and system design discussions, ensuring operating models, workflows and structures support sustainable performance.
• Navigating change with clarity and pragmatism – bringing leaders and teams along through reform, ambiguity, and competing priorities.

No two weeks will look the same, and each will contribute to building a strong and sustainable Single Assessment program.

About you

You are an experienced Aged Care clinical leader who has successfully led and managed multiple teams through senior leaders. You bring strong operational discipline, strategic and critical thinking, and a deep understanding of delivering results in a dynamic and complex environment.

We are looking for a leader who:

• Has significant experience leading through other leaders (e.g. managing leaders of multiple teams or functions, ideally across sites or regions).
• Has a minimum of 3 years demonstrated experience leading and managing multiple teams through senior leaders within an aged care setting.
• Has demonstrated ability to build leadership capability, foster a strong and positive culture, and drive performance across diverse teams.
• Navigates change with confidence, clarity, and pragmatism, and can lead large-scale or complex change initiatives.
• Drives My Aged Care KPI results while ensuring quality, compliance and financial outcomes.
• Uses a solutions-focused approach that empowers leaders and teams, supports effective escalation and balances risk with practical decision-making.
• Builds trust quickly and leads with authenticity, accountability and strong professional judgement.
• Holds a relevant health qualification (RN, OT, Physio or Social Work) that supports effective leadership of clinical assessment delivery and governance.
• Holds a postgraduate qualification in business administration and/or management (or equivalent applied experience).

why join us ?

At ACNA, you will join an organisation with a clear purpose: helping people access the support they need to live life on their terms. Our work is practical, meaningful, and deeply connected to the communities we serve.

Benefits and perks

• Competitive rates of pay and the ability to earn up to $18,550 of your annual salary tax free through salary packaging.
• Team members are equipped with innovative mobile technology for working in the community.
• Mental health support - up to 3 free sessions with a degree-qualified psychologist per year.
• Leave loading 17.5%.
• Subsidised gym membership.
• Health insurance program.

"Being our best" is not a slogan – it is how we operate. We learn, adapt, and share knowledge so we can deliver high‑quality outcomes for clients and create an environment where our people can thrive.

what else you need to know

• This role can be based in Sydney, Melbourne, Adelaide, or Perth and requires regular travel Nationally.
• Our recruitment process is a little different to most. We use a range of interactive activities to give you an opportunity to learn about how we work at ACNA.
• Your application will include a Typeform where you will share information about yourself and your professional experience. There is no need to send a covering letter – instead, be ready to attach your CV to the Typeform when prompted.
• For your application to be considered, please ensure you have successfully attached your CV and completed the form as per the instructions.

Key Recruitment dates

• Once you have submitted your completed Typeform application, you can expect to hear from ACNA's HR team within 3–7 days.
• Shortlisted candidates will be invited for a yarn, followed by a Recruitment Centre to be scheduled from mid-August.
• Anticipated start date: 23 September 2026.

Questions?

Learn more about us by visiting www.acna.org.au.

If you have anything you would like clarified, please email recruitment@acna.org.au using the subject line: Senior Operations Manager - Multiple Locations enquiry via EthicalJobs.

A position description is attached.