Assistant Housekeeping Manager | Relocate to Inverloch, Victoria

Join an exciting period of growth at one of Victoria's most spectacular coastal resorts!
Set against the stunning backdrop of Victoria's Bass Coast, RACV Inverloch Resort is entering an exciting new chapter with a major expansion that will further enhance our accommodation, guest experiences and resort facilities.
As we continue to grow, we're seeking an experienced Assistant Housekeeping Manager to help lead our housekeeping team and play a key role in delivering exceptional standards across the resort.
Reporting to the Housekeeping Manager, you'll be instrumental in the day-to-day leadership of the department, supporting a high-performing team while helping shape housekeeping operations during this exciting period of growth and transformation.
About the Role As the second in charge of the housekeeping department, you will lead Team Leaders and Housekeeping Attendants to ensure the highest standards of cleanliness, presentation, safety and service across the resort. You'll drive operational excellence, support team development and work collaboratively across departments to deliver exceptional experiences for our members and guests.
Key responsibilities include:Support and deputise for the Housekeeping Manager across all operational requirementsLead, coach and develop Housekeeping Team Leaders and AttendantsDrive departmental performance, quality standards and service excellenceCoordinate daily room allocations, cleaning schedules and workforce planningMonitor productivity, labour costs, departmental budgets and inventory levelsChampion workplace health and safety, risk management and compliance activitiesLead training initiatives and ensure all team members meet RACV service standardsWork closely with Front Office, Maintenance and other operational teams to deliver an exceptional guest experienceIdentify opportunities to improve efficiencies, service delivery and operational outcomesLead by example, remaining visible on the floor and actively supporting the team when required
About You To be successful in this role, you will bring:Proven experience in a Housekeeping Manager, Assistant Housekeeping Manager or senior supervisory role within a hotel, resort or hospitality environmentDemonstrated experience leading teams through supervisors or team leadersStrong operational, organisational and people leadership skillsExperience managing rosters, budgets, productivity and performance outcomesComprehensive knowledge of housekeeping operations, cleaning methods, chemicals and equipmentStrong attention to detail and a passion for maintaining exceptional standardsExcellent communication skills and the ability to build strong relationships across departmentsA hands-on leadership style with a positive, solutions-focused approachCertificate IV in Hospitality, Diploma qualification or equivalent industry experience would be desirableStrong knowledge of HSW policies, compliance and ensuring safe working environments
Why Join RACV? Join a resort undergoing significant growth and expansionOpportunity to influence operations and shape future service deliveryCareer development and leadership opportunities within a growing organisationCompetitive salary and RACV employee benefitsDiscounts across RACV resorts, travel, motoring and insurance productsWork in a stunning coastal location on Victoria's Bass CoastSupportive and collaborative team cultureBe part of a team dedicated to creating exceptional guest experiences
A Few Things to Know Flexibility is required, including weekends and public holidays as part of a 7-day operationOccasional travel to other RACV properties may be requiredSuccessful applicants will be required to complete employment history, qualification and police checks
Ready to Apply? If you're a passionate housekeeping leader who enjoys developing high-performing teams, driving operational excellence and creating memorable guest experiences, we'd love to hear from you.
Application ProcessYou can learn more about the RACV at https://careers.racv.com.au/
Applicants will be required to complete an initial 20-minute AI online chat interview.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Housekeeping and whether any reasonable adjustments may be required.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Apply now and help shape the future of RACV Inverloch Resort during this exciting period of growth and expansion!