Administration & Customer Service Coordinator

We a leading provider of residential, commercial, government, and digital security solutions across Sydney. We pride ourselves on delivering exceptional customer service, professional workmanship, and reliable security solutions. As our business continues to grow, we're looking for an enthusiastic and highly organised Administration & Customer Service Coordinator to support our Service Manager and help keep our daily operations running smoothly.

This is a fast-paced and varied role where no two days are the same. You will be the first point of contact for many of our customers while providing essential administrative support to the Service Manager and our team of technicians.

We're looking for someone who thrives under pressure, enjoys problem-solving, has outstanding communication skills, and takes pride in delivering exceptional customer service. You will be responsible for ensuring jobs are scheduled efficiently, customers receive prompt and professional service, and our operations continue to run seamlessly.

• Manage and action multiple shared email inboxes efficiently.

• Answer inbound customer service calls and respond to customer enquiries via phone and email.

• Accurately create and process service jobs within our job management system.

• Schedule and coordinate technicians to maximise efficiency and customer satisfaction.

• Prepare and issue customer quotations.

• Generate invoices and assist with job completion administration.

• Maintain accurate job records and ensure all information is entered correctly.

• Liaise professionally with customers, technicians, contractors, suppliers, and other stakeholders.

• Respond promptly to internal communications.

• Welcome and assist customers visiting our Warehouse.

• Provide day-to-day administrative support to the Service Manager.

• General office administration and contribute to improving office processes and workflow efficiencies.

• Prioritise competing tasks while maintaining exceptional attention to detail and accuracy.

• Support the team with additional administrative duties as required.

The ideal candidate will have:

• Previous experience in administration, customer service, scheduling, service coordination, or a similar role.

• Experience working within the trades, service, facilities management, maintenance, or construction industries will be highly regarded.

• Excellent verbal and written communication skills.

• Strong organisational and time management abilities.

• Exceptional attention to detail and accuracy.

• The ability to multitask and perform effectively in a fast-paced environment.

• A professional and friendly phone manner.

• Strong computer literacy with confidence using technology and learning new software.

• Working knowledge of Apple products, including iPhones and Mac computers.

• Experience using Microsoft Suite, Google Drive, Xero, and ServiceM8 (or similar job management software).

• Confidence using, or the willingness to learn, productivity tools to improve efficiency and customer service.

• Ability to quickly learn new systems and adapt to changing technology.

• The ability to work independently while contributing positively to a collaborative team environment.

We're looking for someone who is:

• Customer-focused and genuinely enjoys helping people.

• Proactive, resourceful, and takes initiative without being asked.

• Positive with a genuine can-do attitude.

• Reliable, punctual, and accountable.

• Calm under pressure and able to prioritise competing tasks.

• A strong team player who enjoys supporting others and contributing to team success.

• Adaptable and embraces change and new technology.

• Solutions-focused with excellent problem-solving skills.

• Eager to learn, develop new skills, and continuously improve.

• Committed to providing exceptional customer service and representing Smart Locksmith professionally.

At Smart Locksmith, you'll become part of a growing, innovative company that values its people and invests in their success.

We offer:

• A secure, full-time position with a respected and growing company.

• A diverse role where no two days are the same.

• Opportunities to contribute ideas and improve the way we work.

• A workplace that values initiative, accountability, teamwork, and exceptional customer service.

Send your CV to ****@smartlocksmith.com.au or click 'Apply'