Experienced Medical Receptionist

Another exciting opportunity for a Casual Medical Receptionist to join our North Shore General Practice Administration team is now available.

We are a professional, friendly, welcoming workplace focused on Patient Centered Care, and we are looking for a likeminded person to join our team.

Skills and experience

We are looking for someone who:

• is reliable and dependable,

• has a calm, positive, warm, welcoming and enthusiastic disposition

• has a strong work ethic.

• is responsive with exceptional customer service skills

• demonstrates organisational and time management skills with the ability to multi-task

• takes pride in their written and verbal communication skills and pays attention to detail.

• willing to learn, take direction and work collaboratively as part of a team

• takes Privacy and confidentiality seriously

• Previous medical receptionist experience with Best Practice Software, desirable, but not essential

• you will be rostered between the hours of:

  • 7:30am to 6:00pm Monday to Thursday

  • 7:30am to 5:30pm Fridays

  • 8:30am to 1:30pm Saturday

About the Role:

Customer service: First point of contact via phone, in person, and online. Create a positive first impression. Book appointments, process payments, reconcile cash/EFTPOS, take accurate messages, and follow up referrals, paperwork, and payments.

Reception flow & presentation: Ensure smooth daily operations by setting up the office, preparing patient paperwork, managing appointment flow, communicating delays, and maintaining a tidy, well-stocked waiting area.

Medical administration: Checking paperwork and maintaining medical records with strong attention to detail.

Team support: Responsive and proactively assist team members to help deliver a smooth, comfortable, and safe patient experience.